APAC Data Support Lead - Singapore - NEOXAM SINGAPORE PTE. LTD.

NEOXAM SINGAPORE PTE. LTD. Singapore

2 weeks ago

Description

Roles & Responsibilities

JOB DESCRIPTION

NeoXam APAC is looking for an experienced and motivated Support Lead who will support our APAC clients, presales and services team, and working closely together with the R&D team. This role is based in Sydney or Singapore. He / she will join an APAC team of experienced consultants and participate in support and optimisation of NeoXam solutions:

NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user oriented data management tool for data used or produced by financial institutions.
NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions, valuations and forecasts, with increased quality, under multiple views.
NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.

He / she will be responsible for APAC of NeoXam Follow the Sun offer and will manage a small support team with people located in different locations within APAC.

RESPONSIBILITIES

Be the liaison of the software development teams located in the companies HQ in France, and to manage APAC support.
Be with his/her team, the first technical point of contact for NeoXam's clients in APAC and provide product support expertise.
Be the technical support for the sales consultancy team in the sales phase, and to consultancy team during the project implementation phase.
Managing the internal copies of the client environments.
Performing the first level of analysis: anomalies, technical evolutions, reproduction of problems.
Be responsible to solve client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
Be responsible with the software support team to document Datahub knowledge and features from a software support point of view.
Manage the day-to-day work of the APAC Support service (taking over new support tickets, participating in conference calls, relationship with other teams...).
Manage performance optimisation request from Customer or Project in link with R&D team if required.
Lead Cloud discussion and customer migrations.
At a later stage, be responsible to develop and deliver fixed and enhancements in Java.
Manage technical installation or upgrade of the solutions.

PROFILE

Engineering/Computing School, Degree / Master's degree or equivalent.
Minimum of 10 years of working experience with Financial software implementation and/or support and IT Projects in the banking / financial industry.
Minimum of 2 years of team management experience.
Knowledgeable in: XML APIs, Webservices (SOAP/REST), Web Application servers (Tomcat/JBoss/Webphere), Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle, or SqlServe).
Knowledgeable in development tools (Eclipse...) and the Scrum/Agile methodology.
Knowledgeable in versioning tools like Git.
Knowledgeable in Unix commands.
Ability to do peer reviews and assess code.
Ability to analyze, design and develop software with high operating constraints (robustness, performance, etc.).
Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided.
Proactive and a real team player.
Fluent in English.

There will be occasional travel requirements within APAC.

The position requires rigour, tenacity, patience, ability to sometimes handle the pressure from clients, and a good ability to communicate and promote best practices.

Tell employers what skills you have

Git
Oracle
Eclipse
XML
Interpersonal Skills
Data Management
Presales
Application Servers
Unix
Tomcat
Pressure
Team Management
Windows
MS SqlServer
Banking
WebServices
Graphics
Java
Software Development
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