Restaurant Manager - Singapore - MATRIX EMPLOYMENT PTE. LTD.

MATRIX EMPLOYMENT PTE. LTD. Singapore

3 weeks ago

Description

Roles & Responsibilities

A Restaurant Manager is a key managerial figure responsible for overseeing day to day restaurant operations. Their role encompasses staff management, customer service excellence, operational efficiency, and ensuring compliance with health and safety standards. They lead and motivate staff, contribute to sales and revenue goals, conduct training, and handle customer interactions. Flexibility, effective communication, and problem-solving are crucial attributes, making the Restaurant Manager essential in creating a positive dining experience while managing various aspects of restaurant functioning.

Job Description:

Supervising day-to-day operations to ensure smooth workflow.
Managing staff schedules and assignments
Recruit, train and motivate staffs member
Conducting performance evaluations and providing constructive feedback
Ensure that all employees follow company policies and procedures
Maintain a positive and professional work environment
Ensure that the restaurant is clean and meets all health and safety standards
Manage inventory, ordering supplies, and monitoring expenses
Minimizing waste and ensuring proper stock rotation
Work closely with the management team to ensure that the restaurant is profitable
Ensuring excellent customer service and addressing customer concerns
Maintaining a welcoming and customer-friendly atmosphere in the restaurant
Handling cash transactions (Supplier) and overseeing financial reporting
Prepare drink items according to recipes.
Resolve customer complaints, guide them and provide relevant information (Kiosk)
Addressing and resolving operational issues promptly
Implementing corrective actions to improve performance
Work with the Marketing Department to develop and implement marketing strategies to attract customers
Ensuring compliance with health, safety, and sanitation standards
Other ad-hoc duties as requested by the Direct Manager.

Requirements

Nitec and above education level; or its equivalent education level
Minimum 3 year of experience in similar position
Possess hygiene certificate (preferred, but not required)
Able to understand and converse in mandarin and/or English
Customer service oriented individual
Effective problem-solving skills to address challenges related to staffing, customer service, and other aspects of restaurant management
Ability to handle customer complaints and resolve issues in a professional manner
Strong leadership and management abilities to lead and motivate a diverse team of staff
Ability to delegate tasks effectively and ensure a smooth workflow.
Ability to communicate effectively with staff, management, and customers.
A collaborative and team-oriented approach to work effectively with kitchen staff, servers, and other restaurant personnel.
Ability to work in a fast-paced environment
Ability to ensure compliance with safety and sanitation requirements.

6 days work week

Location: Sembawang

Tell employers what skills you have

Recipes
Customer Service Oriented
Leadership
Food Quality
Inventory
Purchasing
Sanitation
Restaurant Management
Compliance
Teamoriented
Cashiering
Customer Service
Staff Management
Customer Service Excellence
Financial Reporting

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