Course Programme Executive - Singapore - Kaplan Higher Education Academy Pte Ltd

Kaplan Higher Education Academy Pte Ltd

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company

Kaplan Higher Education Academy Pte Ltd

Designation

Course Programme Executive (KF)

Date Listed

06 Jun 2023

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Flexible Start - Flexible End

Profession

Admin / Secretarial

Industry

Public Service / Education / Publishing

Location Name

8 Wilkie Road, level 2, Singapore

Address

8 Wilkie Rd, level 2, Singapore 228095

Map

Allowance / Remuneration

$800 - 1,500 monthly

Company Profile

Kaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions.

As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant.

To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time.

Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

Job Description:

Key Roles and Responsibilities:

Pre and Post-course Preparation/Administration:

Provide excellent customer service to both internal and external clients.
Prepare course materials and logistics for class preparation, including
Collating course material from lecturers (Supplementary Note/Workbook)
MyKaplan admin
Canvas admin
Update orientation slides
Conduct orientation sessions
Send course confirmation
Address student enquiries
Zoom support (where required)
1st level of student support (walkins)
Coordinate exam preparation logistics with IT and Exam Office and respond to student enquiries.
Monitor weekly attendance and provide academic administrative support.
Support agent management administrative tasks.
Conduct class visits and spotchecks to ensure quality and compliance.

Compliance to SOPs / Workflow / CPE Regulatory Requirements:

Comply with all criteria under the EduTrust Scheme and ensure adherence to corporate governance, student protection, academic processes, and quality assurance requirements.
Prepare adhoc reports for CPE as requested.

General Duties:

Attend to student enquiries promptly and professionally.
Assist with issuing study materials during class commencement.

Requirements:

Relevant administrative experience.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Ability to follow SOPs and regulatory requirements.

Qualifications

Minimum Diploma holder in any field

Other Information

Working Hours:
Monday to Friday, 9am - 6pm

Work Arrangements:
Hybrid

Location:
Singapore (Central Area - Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

Application Instructions