Sub-branch Snr Customer Service Officer - Singapore - BANK OF CHINA LIMITED
Description
Responsibilities:
- Verifications of customer's / banker's signatures
- Checking of teller transactions
- Transaction overriding
- Manage queue waiting time
- Problem solving and handling of customer feedback and complaint
- Preparation and checking of reports
- Reporting of suspicious transaction
- Ensuring that operational procedures are carried out and adhered to regulations/rules set
- Supervision / counselling of staff
- Training of staff in job knowledge
Job Requirements
- Diploma holder and above
- At least 3 years working experience in a retail branch
- Selfmotivated with strong customer service orientation
- Effectively bilingual in English and Chinese so as to communicate with Chinesespeaking customers
- Interpersonal and communication skills.
- Problem solving skills
- Able to work on Saturdays (full day)
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