- Reconcile and audit rate changes, discrepancies, corrections, voids, discounts, rebates, paid-out, house use, and complimentary use, gift vouchers etc. and ensure accountability according to hotel standard operating procedures
- Prepares daily Accounts Receivable work, including Direct Bills, Group Bills, Rooms and Food & Beverage charges
- Resolves inquiries related to Direct Bill by conducting thorough research, listening and extending assistance in order to resolve problems
- Perform control checks as mandated by Hilton's policies and procedures and SOX requirements
- Ensure goods received are in good condition
- Verify the quantity and weight of the deliveries are in accordance to the purchase order and delivery order or invoice
- Examine and unpack incoming deliveries; record shortages and reject damaged items
- Route the goods to the respective departments
- Trace and track delivery to ensure timely delivery
- Responsible for monitoring the goods return process
- Investigate and resolve situations where items received are not properly documented in the purchase order
- Perform a quick check on the open purchase order for the day and liaise with the ordering department for follow-up action in a timely manner
- Perform the receiving function on the CheckSCM in a timely manner
- Assist in other adhoc duties as assigned
- Maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests of customers.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. · Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Providing guests with courteous, hassle-free service and by seeking to always maintain a pleasant working environment.
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Accounts Officer - Singapore - Hilton
Description
As the Finance Accounts Officer/ Assistant, you will be responsible for performing the following tasks to the highest standards:
What are we looking for?
An Accounts Officer with experience in either Receiving/ Income Audit/ Purchasing/ Accounts Receivable or a combination of a few areas. Accounts Officers in Hilton Garden Inn Singapore get the chance to multi-task and broaden their scope of experience and expertise.
A Finance Accounts Officer/ Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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