Manager, Service Management - Bedok, Singapore - Quess Corp Limited

Quess Corp Limited

Verified Company

Bedok, Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Information:

Industry

IT Services
***Salary

9500
***Work Experience

10-12 Years
***City

Bedok Central
***State/Province

Bedok Central
***Country

Singapore
***Zip/Postal Code

460219
***
Roles & Responsibilities

Service Management
Configuration Management
Incident Management
IT Security Management
IT Security Compliance & QA Management

Service Management

Monitor and report on the SLA/KPI of the inscope systems, grouped under the System Family, to the client
Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
Monitor and update client on operation concern and/or compliance matters and propose resolution.
Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
Conduct and/or participate in management update meetings
CCC, Operations, Service Review, Audit and Management Meeting.
Review reports from Operations & Support (O&S) project teams within the System Family
Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and endpoints) records maintained and updated by Client appointed Asset Officer.
Maintain oversight and review the Obsolescence at System Family Level.
Prepare and submit report to Client

Incident Management

Lead investigation and resolution of incident
Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
Escalate and/or seek Client's acceptance and approval of assessed risks.

IT Security Compliance & QA Management

Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
Declare, review and report compliance status to SMO head office annually.
During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
Provide a Rectification Plan on any gaps found.
Provide rectification plan for issues arising from audit.
Seek waiver on compliance whenever it is justifiable.
Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up to date for audit and review purposes.
Work with Client on system enhancement required for policy changes and audit requirements.

Requirements:

Degree in Information Systems, Computer Science or equivalent
More than 3 years of IT project management experience and at least 5 years of IT experience
Familiar with Software Development Life Cycle (SDLC)
Experience in IT business analysis techniquesAble to lead, develop and maintain respectful and trusting relationship
Knowledge and understanding of Database Administration and Operations Support

Benefits:

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element

Annual Leave, Medical Leaves, Insurance Coverage, Yearly Appraisal