Customer Service Officer - Singapore - BLOSSOMSFOOD PTE. LTD.
Description
Providing introductory information to new customers- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they're still satisfied with any purchases
- Letting customers or clients know about additional products or service
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
- Liase with Chinesespeaking clients and suppliers.
- Any adhoc tasks as assigned
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