Jobs

    Customer Service Director-APAC - Singapore - Ethos Search Associates Pte Ltd

    Ethos Search Associates Pte Ltd
    Default job background
    Full time
    Description
    A key senior management position that provides strategic and operational leadership to develop and drive key service outcomes for effective long-term relationships with strategic customers in the region.

    Key responsibilities:
    • Lead and develop the Team to achieve strong and effective relationship with customers through clear accountable performance measures.
    • Create a culture and processes for front-line teams to deliver the programs and achieve the goals and objectives with regards to customer services.
    • Inculcate the team with a positive mindset and better understanding of the customers' environment and expectations.
    • Act as the Voice of the Customer across the organisation.
    • Facilitate delivery of a Quality Product by adhering to the customer's requirements and contractual work scope.
    • Work effectively with all peers to help achieve the Sales & Profitability Targets set for the year.
    • Ensure full regulatory compliance and requirements and identification of potential risk issues.
    Required Experience:
    • A bachelor's degree in engineering or business administration or equivalent.
    • Possess strong knowledge of the aviation industry and a clear understanding of the issues impacting the markets.
    • Excellent communication and presentation skills.
    • Influential relationships to deliver excellent customer services.
    • Demonstrate abilities to motivate the team and communicate with all levels of staff.
    Interested candidates are invited to email your cv to: [HIDDEN TEXT]. Thanks.

    Ethos Search Associates Pte. Ltd.
    EA Licence No: 13C6655
    EA Reg No: R Rose Ang


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