Security and Operations Engineers-L3 - Singapore - NTT SINGAPORE PTE. LTD.

NTT SINGAPORE PTE. LTD. Singapore

2 weeks ago

Description

Roles & Responsibilities

Job Description

Key Roles and Responsibilities:

Ensures that email infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
Assists in analysing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Proactively identifies opportunities for work optimization including opportunities for automation of work
Coaches L2 teams for advance technical troubleshooting and behavioural skills
May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

Hands on experience in managing enterprise email security solutions
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to mail hygiene security such as Cisco email security or equivalent

Required Experience:

Minimum 5 years IT experience with 2 years experience in supporting large scale email security environment.
Seasoned working knowledge of ITIL processes
Seasoned experience working with vendors and/or 3rd parties

Tell employers what skills you have

Outlook
Security Operations
Troubleshooting
Web Application Firewall
Hardware
Scripting
Networking
Python
ITIL
C#
Disaster Recovery
Network Security
DNS
Linux
CISSP

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