- To plan, develop and implement the organizational strategy and framework for patients' relations and positive experience in the patients' journey of care in St Andrew's Community Hospital.
- To oversee and be responsible for the communications and patients' relations matters of St. Andrew's Community Hospital, through befriending and building of a strong rapport with the patients and their family.
- To collaborate with HODs and line staff to operationalize the patients experience strategy.
- To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
- To set benchmarks/targets for evaluating the effectiveness of the patients' relations services and programmes for the purpose of continuous improvement.
- To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
- To be the point person of the hospital for the patients and their family.
- To implement workflow to ensure a positive experience at every touch point with patients and their family.
- To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
- In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
- Identify and assist/support staff andHead of Departments who are struggling with patients' relations and communication issues.
- To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
- To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.
- To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients' engagement events.
- To develop programmes and events to promote patients' engagement and improve patients experience.
- To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
- To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
- To participate in ward processes relevant to patients' relations and experience.
- To provide training in dementia care to staff as well as to caregivers.
- To carry out duties and responsibilities that may be assigned from time to time.
- Diploma/Degree or training in public relations, communications and counselling.
- Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling.
- Minimum 5 years relevant experience in a managerial role.
- Is independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills.
- Is strong in public relations and client experience or in areas of support and counselling.
- Has good organisational ability, is resourceful and is able to carry out positive communications and rapport building to enhance patients' experience of the hospital services.
- Is mature in disposition, to be able to cope with changes and demanding situation.
- Is able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
- Is resilient, calm and exercise sound judgement so as to overcome a crisis situation and prevent/minimise any negative impact on the organisation's image and staff morale.
- St Andrew's Community Hospital / 8 Simei Street 3, Singapore 529895
-
Service Relations Officer
3 weeks ago
KIDS INTERVENTION SPECIALISTS (BUKIT TIMAH) PTE. LTD. SingaporeThe SKILT Centre - the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years. · **Service Re ...
-
Service Relations Officer
2 weeks ago
KIDS INTERVENTION SPECIALISTS (UPPER THOMSON) PTE. LTD. Singapore**Role & Responsibilities** · - Greet and meet people coming into The SKILT Centre and direct them to appropriate areas · - Efficient handling of call inquiries and providing general information of services in The SKILT centre · - Administer registration, take referrals, schedule ...
-
Service Relations Officer
2 weeks ago
KIDS INTERVENTION SPECIALISTS (BUKIT TIMAH) PTE. LTD. Singapore**Service Relations Officer** · **Role & Responsibilities** · - Greet and meet people coming into The SKILT Centre and direct them to appropriate areas · - Efficient handling of call inquiries and providing general information of services in The SKILT centre · - Administer regist ...
-
Service Relations Officer
2 weeks ago
KIDS MEDICAL SPECIALISTS PTE. LTD. SingaporeThe SKILT Centre - the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years. · **Role · **R ...
-
Customer Relation Services
2 weeks ago
CAREER CONNEX PRIVATE LIMITED Singapore**Position**: Customer Relations Service, Counter Reception · **Location**:Central area · **Work Days**:5-days work week (2 rotational rest days) · **Work Hours**: 10am-8pm · We are supporting a client in providing manpower services for the Shopping Mall they manage based at the ...
-
Service Relations Officer
2 weeks ago
KIDS INTERVENTION SPECIALISTS (BUKIT TIMAH) PTE. LTD. Singapore**Job description** · - Administrative duties including maintaining simple filing, Closing and settlement, payment collection · - Answer phone call, registration, maintaining appointments · - Financial Counselling · - Follow-up on outstanding amounts · - And any other duties assi ...
-
Service Relations Officer
3 weeks ago
KIDS INTERVENTION SPECIALISTS (BUKIT TIMAH) PTE. LTD. Singapore**Roles & Responsibilities** · - Handle day-to-day front desk reception duties including attending to phone call inquiries, administering registration, maintaining appointment schedules, closing and settlement, payment collection · - Provide financial counselling · - Follow-up on ...
-
Service Relations Officer
1 week ago
KIDS INTERVENTION SPECIALISTS (BUKIT TIMAH) PTE. LTD. SingaporeThe SKILT Centre - the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years. · **Service Re ...
-
Service Relations Officer
1 day ago
KIDS INTERVENTION SPECIALISTS (UPPER THOMSON) PTE. LTD. SingaporeThe SKILT Centre - the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years. · **Role** · * ...
-
Manager, Patients Relations Service
3 weeks ago
ST ANDREW'S MISSION HOSPITAL Singapore**Job Summary** · - To plan, develop and implement the organizational strategy and framework for patients' relations and positive experience in the patients' journey of care in St Andrew's Community Hospital. · - To oversee and be responsible for the communications and patients' ...
-
Guest Service Relations Executive
2 weeks ago
LINKEDCORP HR CONSULTANCY PTE. LTD. Singapore**Guest Service Relations Executive (F&B Concierge) · **Salary**: $2600 - $3400 + AWS · Working Days & Hours: 5-6 days | 44 hours work week · Working Location: Rotate for Cross Training & Exposure · **Responsibilities**: · - To deliver professional and expert concierge services t ...
-
Customer Service Relations Executive
2 weeks ago
People Profilers SingaporeJob Description: · - MNC · - Shipping Industry · - 5 Days · - Beach Road · - $2600 - $3000 · - Daily routine job in Customer Service Department · - Booking creation based on customers booking requests · Booking creation for Special Cargo, Dangerous Goods, Out-of-Gauge and Reefer ...
-
Customer Service Relation Executive
4 days ago
AGENCY OF GRACE Singapore**Customer Service Relationship Executive** · **Training Provided** · **Work-life balance** · **Good Career Opportunity** · **Responsibilities**: · **- Reach out to existing active & non-active client base** · **- Manage and service client's portfolio** · **- Responsible for deli ...
-
Weekend Customer Service and Public Relations
3 weeks ago
THE AQUATICS SWIM SCHOOL SINGAPORE LLP Singapore**Location**: · Sembawang · **Payment**: · - Base pay $1k/mth ( Average earning $15 - 25/h ) · - Commission · $1 additional for every customer satisfaction review in google · **Job Description: · This role will be responsible for improving customer satisfaction, managing public r ...
-
Client Relations Specialist, Corporate Services
2 weeks ago
HILDA LOE ASSOCIATES PTE. LTD. SingaporeHandle full spectrum of corporate secretarial work for Singapore companies · - Ability to draft board resolutions & minutes independantly - incorporation, allotment of shares, share transfers, AGM, EGM, change of Constitution,, change of Company's name, striking off and other ad ...
-
Concierge / Guest Service Relations Executive
2 weeks ago
Linkedcorp HR Consultancy Pte Ltd Singapore**Responsibilities**: · - To deliver professional and expert concierge services to customers. · - Interact with customers to provide information in response to inquiries and to handle and resolve complaints. · - Establish relationships with customers with a positive customer expe ...
-
Merck KGaA Darmstadt Germany SingaporeWork Your Magic with us · Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electron ...
-
Linkedcorp HR Consultancy Pte Ltd SingaporeJob Descriptions: · - NTUC deliveries · Job Requirements: · - Class 4 license · - With driver exp · **Job Types**: Full-time, Permanent · **Salary**: $2, $3,400.00 per month · Schedule: · - Weekend availability · Work Location: In person ...
-
Service Relations Officer
3 weeks ago
KIDS INTERVENTION SPECIALISTS (BUKIT TIMAH) PTE. LTD. SingaporeRoles & Responsibilities · The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through te ...
-
Service Relations Officer
1 week ago
Kids Intervention Specialists (bukit Timah) Pte. Ltd. Singapore Full timeThe SKILT Centre - the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years. · Service Rela ...
Manager, Patients Relations Service - Singapore - St Andrew's Mission Hospital
Description
Job Summary
Principal Responsibilities
1)Patients Relations Engagements
2) Patients Experience Programmes
3)Family/Caregivers Engagement
Secondary Responsibilities
Job Requirements
Work Location
 PTE. LTD.&v=024){kind=logo}
