Manager/senior Manager, Customer Experience - Singapore - HPB Health Promotion Board
Description
- Assist in distilling insights for CX strategy development
- Plan and organize CX meetings with internal stakeholders
- Develop processes for CX implementation and metrics reporting
- Collaborate on planning CX training for different groups
- Contribute to curriculum development for training programmes
- Review training content periodically and recommend revisions
- Identify best practices for internal learnings on CX
- Undertake CX enhancement initiatives to support progress
- Work on integrating CX-related data sources with IT Team
- Coordinate reports of customer experience across touchpoints
- Review metrics to ensure relevance as operations evolve
- Track performance trends and effectiveness of CX interventions
- Assist in implementing CX roadmap and propose revisions
- Perform secretariat and administrative duties
- Relevant qualifications in Marketing, Business Administration or related field
- 3-8 years of experience in customer experience or service-related work
- Experience in customer experience projects, service journey mapping, or data analysis is advantageous
- Strong analytical and problem-solving skills
- Excellent interpersonal, networking, and influencing skills
- Excellent communication (spoken and written) and presentation skills
- Strong organizational, project management, and multitasking abilities
- Collaborative, team-oriented, and skilled in a cross-functional environment
- Data-driven mindset and aptitude for technology
- Results and solutions-driven
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