Asia Pacific - Singapore - Shiseido

Shiseido

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

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Description

Asia Pacific - Regional Digital Technology Manager:

Date: 9 May 2024
Location: Singapore
Company: Shiseido
MAIN PURPOSE

The Regional Digital Technology Manager is responsible for overseeing the implementation, integration, and optimization of point-of-sale (POS) across the organization's regional and Singapore operations.

This role serves as a technical and business partner to the regional leadership, vendor management, and project teams to ensure the successful rollout and ongoing support of critical retail technology solutions.

KEY RESPONSIBILITIES

Project Management and Vendor Collaboration

Lead the planning, coordination, and execution of regional POS and middleware rollout projects, working closely with vendors to align technology roadmaps and implementation plans.
Provide technical expertise and strategic guidance to project teams, ensuring the successful implementation of new technologies with the support of vendor resources.
Facilitate change management activities to support the seamless adoption of new systems by regional teams.
Facilitate regular progress reviews and performance assessments with vendors, ensuring timely delivery and adherence to servicelevel agreements.
Negotiate and manage vendor contracts, servicelevel agreements, and escalation processes to optimize cost, quality, and reliability of vendor services.
Serve as the regional and Singapore technical liaison between the local IT teams, users and vendors, effectively communicating requirements, issues, and resolutions for rollouts and business as usual.
Work closely with the procurement and legal teams to establish and maintain strong vendor relationships that support the organization's strategic objectives.

Ongoing Support and Optimization

Provide technical "knowhow" for regional POS and middleware systems, working closely with the Vendors' L2 support teams.
Analyze system performance data and identify opportunities for optimization, efficiency improvements, and cost savings.
Ensure availability of documentation, knowledge base articles, and training materials to support the regional teams.

REQUIREMENTS

Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in a regional or enterpriselevel POS (e.g., Cegid, Retail Pro, Ivend, NEC), support role
Proven track record of successfully managing POS and middleware implementations, integrations, and support
Strong technical expertise in POS, including hardware, software, and integrations.
Excellent project management and vendor relationship management skills
Ability to effectively communicate technical information to both technical and nontechnical stakeholders
Demonstrated problemsolving and critical thinking skills
Experience in retail or ecommerce operations, middleware and ERP is preferred
Willingness to explore new technologies, project and team player
Strong data analysis and reporting skills to identify optimization opportunities

Job Segment:
Regional Manager, Relationship Manager, Change Management, Data Analyst, Procurement, Management, Customer Service, Data, Operations