Parent Liaison Executive - Singapore - EIH - HQ

EIH - HQ
EIH - HQ
Verified Company
Singapore

1 month ago

Wei Jie

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Wei Jie

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Description

COMPANY DESCRIPTION
Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs enrichment programmes and cutting-edge ed-tech programmes to scale the provision of high-quality education in pre-schools.


Over the last 27 years, EtonHouse has been at the forefront of international education in the Asia Pacific region and has won numerous awards.

In 2019, our founder, Mrs. Ng Gim Choo won the EY Entrepreneur Of The Year Award in the Education category.

In addition, EtonHouse was recently selected to be in the inaugural cohort of the Scale-Up SG programme, which is an Enterprise Singapore programme selecting high-growth potential local companies which can be groomed into future global champions.


With children at the heart of what we do and the vision to make good quality education accessible to every child in Singapore, EtonHouse launched the EtonHouse Community Fund (ECF) in 2015.

As an independent IPC charity, ECF continuously runs initiatives to make a difference in the lives of vulnerable children.


EtonHouse Vision
Shaping the future through education


EtonHouse Mission
Developing confident and capable global citizens


Be a part of the EtonHouse family
We welcome passionate and dedicated professionals who share our belief in the power of education. Together, we can make a meaningful difference to children and society through education.


DESIGNATION :

Parent Liaison Executive (Location:
Sentosa)


RESPONSIBILITIES
Parent Liaison

  • Parental liaison, reception duties, facilitating parent and agent enquiries
  • Update all parent contact information and interactions at all times
  • During tours, ensure that you share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience
  • Track/note/update all comments within the CRM in a timely manner. All contact and deal information should be updated by the last week of every month.
  • Follow up with parents with a phone call, three days post tour. Use the 'sequence' tool and the 'templates' in the CRM to connect with families.
  • Compile tour templates learning stories and other materials to improve onground conversion
  • Advocate for the EtonHouse learning pathway beyond preschool
  • Ensure that the school website has accurate and uptodate information
  • Attend school functions and open days that may be held outside of the contracted hours as required
  • Providing outstanding customer service that is personalised and in alignment with the organisation's culture and values.
  • Support all media and brand and marketing events and requests
  • Update the AI bot templates on a regular basis to keep them relevant and use campaigns from time to time to remarket and enhance conversions
  • Be responsible for your own PD by staying uptodate with all platforms used by the PL team
Admissions

  • Handle all admission and withdrawal processes and documents
  • Monitor and track student numbers, agent referrals, withdrawal data
  • Develop documents that facilitate the admissions process
Administrative Duties

  • Handle all student registration documents
  • Maintain and update student records
  • Collection of school fees if required
  • Issue receipts

QUALIFICATIONS

  • Bachelors Degree or Diploma
  • 2 to 3 years of related work experience in a front office or enrolment role in the education services or a serviceorientated industry
  • Experience in sales or enrolment will be an added advantage
  • Customer service experience is essential in dealing to both existing and prospective parents
  • Experience working in a school environment would be an added advantage
  • Possess a collaborative attitude and work well in a team orientated work environment
  • Excellent written and verbal communication skills
  • Results orientated with a handson approach
  • Ability to multitask is essential for this position

OTHER INFORMATION

Location:
Islander Pre-School

Free Shuttle Bus from HabourFront Bus Interchange
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