- Own the execution of long-term strategy and operational direction for the entire region
- Develop and implement operational strategies and plans aligned with the company's objectives
- Ensure all operations within the region are conducted efficiently and in compliance with company policies and local regulations
- Sets objectives and guides others on execution/approach for operational results
- Review partner strategies to ensure sufficient coverage across multiple locations
- Develop an eco-system to support warranty and service needs
- Manage quality issues and resolve escalated complaints
- Define training and audit programs for partner programs effectiveness
- Mentor and develop staff members for effective job performance
- Ensure compliance with company EHS standards
- Minimum 10+ years of industrial work experience
- Strong knowledge of RLC Products and Business Process
- Minimum 5 years in partner management roles of increasing responsibility
- Proven track record of performance-based culture development
- Ability to motivate and lead field operations effectively
- Market dynamics understanding including industry trends
- Strong analytical and communication skills
- Skills with Microsoft, CRMs, and sales-related platforms
- Highly organized with attention to detail and ability to manage priorities
- Strong technical/product knowledge
- Coaches lower-level managers for operational achievements
- Drive continuous improvement for enhanced satisfaction
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Service Operations Leader, Residential Light Commercial - Singapur, Singapore - Carrier
Description
About the role
Reporting to the Service Director of South Asia Pacific Field Service & Aftermarket, SEA RLC Leader, Leads a team of Country RLC Leaders to ensure performance of on-site services for Aftermarket clients, installations, warranty, and post-warranty services up to customer satisfaction. The successful candidate will have responsibility for ensuring that the business is well coordinated and productive by designing and managing policies and procedures, overseeing customer service, and implementing technology solutions. The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success.
The role could be based in other locations within South Asia Pacific (SAP) region and will require 30 to 50% travel.
Key Responsibilities:
Requirements
We are looking for individuals experienced in Field Service & Aftermarket. If this fits you, get in touch.
As a minimum, you must have:
Benefits
We offer competitive benefits programs for all employees and enhance them when necessary.
Our commitment to you
Our greatest assets are the expertise, creativity, and passion of our employees. We aim to provide a conducive work environment that attracts, develops, and retains top talent, fosters teamwork, and drives innovation for our customers. We strive for diversity, inclusion, and growth. By deploying best-in-class programs and practices, we offer enriching career opportunities, value employee feedback, and always seek improvement.
