Abdul Khader

very work I do, Passion is a drive that comes along with it.
Create a comfortable atmosphere by fitness knowledge and an active vlogger, Mentor, Life Coach.
Finding happiness is the key. Learn from mistakes and try to be a better person every day. Create a positive vibe wherever I am. I enjoy learning martial arts that disciplines me. On a Mission to be the Best Dad in the World.

Indian National + Singapore PR Card holder + Dubai/ UAE Residence

✈️Work @ Emirates Airline.
🏋️Fitness Coach.
Motivational Speaker.

Premium Lounge Controller

To operate the lounge at the utmost possible standard adhering to the policies of the airline. Maintain integrity and unity in the airline's Mission of “Going places together”. To reflect the same in all aspects of operations and handling of guests.

●  Maintain Qatar Airline standard, Quality Check and streamline F&B presentation, operation by continuous observation and feedback.

●  Communicate and co-operate with colleagues and management.

●  Overlook the food and beverage production and service in the lounge.

●  Handle any customer complaints promptly.

●  Coordinate with the Lounge Manager for contingencies.

●  To compile and complete all incident reports

●  Ensure that all shift staff have reported, follow up on any absenteeism and monitor the staff

performance to ensure the Lounge SOPs are always followed.

●  Ensure the lounge is always presented in hygienic and up to Qatar Airway standards

Emirates Airline, Dubai, UAE - 11 years (2007 to 2018)

Work experience in various positions and departments within Emirates Airlines

Airport Service Officer (Duty Officer) - 1 year (2018 - 2019)

Acting Duty officer whenever management and Operation requires.

o provide effective leadership, support, facilitation, and management to achieve high standards and continuous improvements in the levels of customer satisfaction, marketing of Airlines through management tools, cost effective use of capital and resources. Ensure a safe, efficient, cost effective and timely airport operation so that Emirates image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards, and procedures.

●  Analyze anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimized and the customer service levels are not impacted. Contribute and develop Airline policies.

●  Control expenditure on damage baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all the baggage services aspects are processed effectively and in a timely manner.

●  Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimized.

●  Undertake various administrative duties delegated by Airport Services Manager including attending various meetings.

●  Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e., setting staffs objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.

●  Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports etc) to safeguard revenues, operational data and avoid discrepancies.

●  Monitor KPIs for service performance and ensure that these KPIs are met consistently by each unit.

●  Undertake projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station.

●  Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers.

Supervisor (Boarding Gates) - 3 years (2015 - 2018)

To provide effective leadership, support, facilitation and management to achieve high standards and continuous improvements in the levels of customer satisfaction, marketing of Airlines through management tools, cost effective use of capital and resources.

●  Administer conflict resolution, coach & problem-solving using SOP

●  Contribute and develop Airline policies.

●  Manage the flight to depart on time

●  Coordinate with Dispatcher, Captain and flight Cabin Crew

●  Monitor staff behavior and take timely action to preserve company image.

●  Manage Airline services.

●  Coach and assess staff on 5-star airline service and ground safety & security.

●  Motivate and council staff.

●  Maintain all levels of communication.

●  Practice the latest Airline safety, security and ground services requirement and have complete

product knowledge.

●  Liaison with cabin crew for timely departure performance.

Supervisor (Premium Lounge) - 3 years (2015 - 2018)

To operate the lounge at the utmost possible standard adhering to the policies of the airline. Maintain integrity and unity in the airline's Mission of “Excellence in everything we do”. To reflect the same in all aspects of operations and handling of guests.

●  Maintain Emirates Airline standard, Quality Check and streamline F&B presentation, operation by continuous observation and feedback.

●  Overlook the food and beverage production and service in the lounge.

●  Manage any customer complaints or problems promptly.

●  Closely coordinate with the Lounge Manager for contingencies.

●  Co-operate and communicate with colleagues and management.

●  To compile and complete all incident reports

●  Ensure that all shift staff have reported, follow up on any absenteeism and monitor the staff

performance to ensure the Lounge SOPs are always followed.

●  Ensure the lounge is always presented in hygienic and up to EK standards

Senior Airport Services Agent (Check-In / Boarding) - 3 years (2012 - 2015)

Work experience in various departments at Dubai Airport, Immigration and Emirates Hotels

Immigration / Security Clearance / Check in / Boarding gates / Transfer Desk / Arrival STPC counter / Airport Emirates Hotel Desk / Information Desk / First & Business Class Lounges

To provide effective leadership, support, facilitation and management to achieve high standards and continuous improvements in the levels of customer satisfaction.

●  Check in passengers, Check the valid document, Visa and Expiry

●  Contribute and develop Airline policies.

●  Follow Standard Operating Procedures

●  Manage the flight Arrivals and Passenger movements

●  Coordinate with Immigration officers, national security and Emirates Group Security

●  Monitor passenger behavior and take timely action to preserve company image.

Airport Services Agent (Check-In / Boarding) - 5 years (2007 - 2012)

Work experience in various departments at Dubai Airport, Immigration and Emirates Hotels

Immigration / Security Clearance / Check in / Boarding gates / Transfer Desk / Arrival STPC counter / Airport Emirates Hotel Desk / Information Desk / First & Business Class Lounges

To provide effective leadership, support, facilitation and management to achieve high standards and continuous improvements in the levels of customer satisfaction.

KutTea Cafe, Sharjah, UAE - 4 years (2018 - current)

Instagram

The most challenging period of my life. Stepping out of my comfort zone and venturing into an uncharted phase has made me much stronger, resilient and tolerant towards every aspect of life.

Managing Director

●  Market study for new locations and foreseeing its growth

●  Multi-tasking

●  Budget Management.

●  Time Management

●  Yield Management

●  Communication and Negotiation.

●  Designing, Staffing, recruitment and finalizing.

●  Top-end decision maker

●  Managing the complete Cafe hierarchy and Maximize profit.

Bachelor’s Degree of Hotel Management (2006)

Bangalore University, India