Angeli Baranda

• Demonstrates time management skills and meet deadlines for sales;
• Resolves customer complaints, as well as internal conflict amongst staff;
• Maintaining relationships with important clients by making regular visits,understanding their needs and anticipating new marketing opportunities.
• Strong attention to detail when confirming all meetings with clients ,ensuring all notes

And requirements are followed;

• Answers incoming calls, emails and responds accurately to inquiries regarding the hours of operations,activity descriptions,event locations and other general information.

WORK EXPERIENCES  

Reservation Sales Executive, Far East Hospitality (A Singapore Hotel Company) 

14 Scotts Road # 06-00 Singapore 228213 (September 2022 to  February 2023)

• Handles reservations received via all channels timely and accurately according to SOP’s;
• Liaise with bookers and hotels/sales  to ensure smooth pre-arrival experience;
• Maintain up to date information of all promotions and hotel information
• Maximize opportunities through upselling techniques
• Ensure proper filling and recording all correspondences
• Compliance with department’s related policies and procedures

Sales and Marketing Manager,NANAY’S CATERING SERVICES/ CAFÉ AGAPITA

Silang, Cavite, Philippines (September 2018 to August 2022)

• Demonstrates time management skills and meet deadlines for sales;
• Resolves customer complaints, as well as internal conflict amongst staff;
• Maintaining relationships with important clients by making regular visits,understanding their needs and anticipating new marketing opportunities.
• Strong attention to detail when confirming all meetings with clients ,ensuring all notes

And requirements are followed;

• Answers incoming calls, emails and responds accurately to inquiries regarding the hours of operations,activity descriptions,event locations and other general information.

            Service Support Coordinator, GEO-CHEM FAR EAST PTE, LTD., Blk.47 Ayer    Rajah             Crescent #04-03 Ayer Industrial Crescent, Singapore 139947 ( April 2013 to            August 2018 )  

• Renders executive assistance to the General Manager;
• Organizes local and international inspection;
• Conducts routine follow-ups to assess customer satisfaction and determine areas for improvement;
• Ensures associate provide prompt ,courteous and knowledgeable service to all clients
• Manages inventory and orders supplies for the office.

Management Trainee, SPA ESPRIT GROUP PTE LTD, Skinny Pizza #68 Orchard Road, #03-79/83 Plaza Singapura Singapore 238839( April 2012 to April 2013 )

• Coordinates operations in the kitchen, dining room & food service 
• Ensures that operations comply with the corporate standard operating procedure;
• Provides assistance to the F&B team;
• Handles restaurant stock-taking and inventory; 
• Handles customer complaints and provide follow-ups; &
• Other related duties that may be assigned from time to time

            Management Trainee. GRAND MERCURE ROXY HOTEL, 50 East Coast Road,  Roxy Square            Singapore 428769 ( August 2010 to August 2011 )

• Handles guests and VIP arrivals as their stay experience;
• Performs in-room check-in for VIPs and arranges for their amenities;
• Handles complaints and feedback in a timely, efficient and professional manner;
• Provides guests with above-and beyond service to ensure their experience will be worth remembering;
• Ensures efficient communication within departments to ensure best quality of service is provided

EDUCATION                                                              

Bachelor of Science in Tourism Management, DE LA SALLE UNIVERSITY DASMARIÑAS,Dasmariñas, Cavite, Philippines  ( 2010 )