Chandra Sekaran

Having worked within the industry for over 20+ years, I have developed a wide range of skills that would meet, and exceed the expectations for the role. In my present role as a retail loyalty application Manager, Maintenance & Support, I Lead a 24/7/365 hybrid global team for incident and/or problem management activities in Singapore, and Dubai. The first point of escalation for P1 and P2 incidents and/or problems. Drive service restoration and problem resolution with urgency and efficiency. Respect and manage service level commitments to internal and external stakeholders, monitor the status of outstanding incidents/problem and ensure timely communication to management and stakeholders

20+ years of IT experience managing Banking & Finance and Manufacturing sector
▪ Managed and supported banking and finance projects for banks in ASEA, and
EMEA regions
▪ Hands-on experience in Project Management, Delivery, Support, pre-sales and
business analysis
▪ Managed 24/7/365 Support operations for leading MNC Banks with teams across
world with hybrid working
▪ Directed projects portfolios up to $450 millions
▪ Vast experience in Internet financial applications in java and Microsoft technologies
▪ Experience in banking, loyalty, insurance, retail, SCM, CRM, Healthcare and travel
▪ Strong knowledge on SDLC and Agile Software Development Methodologies
▪ Exposure to IT processes such as CMMi, LEAN, ISO 9001:2008, and ISO 27001-
2005 and regulatory compliance

DMS (Diploma in Management studies), Jamnalal Bajaj Institute of Management
Studies, Mumbai University, India (1994-96)
▪ PBDCS&A (Post B.Sc. Dip.In Comp. Science), Madurai Kamaraj University, India
(1987-88)
▪ M.Sc. (Mathematics), Madurai Kamaraj University, India (1985-87)