CHARLIE DONN CILLO

Dynamic and adaptable professional eager to embark on a new career

path. Possessing a strong willingness to embrace change and face

challenges head-on, I am committed to continuous learning and

growth. My diverse Skill set, combined with a proactive approach to

problem-solving, enables me to thrive in fast-paced environments. Excited

to contribute fresh perspectives and collaborate with teams to drive

success in new endeavors.

CASINO DEALER, 05/2024-07/2024

SOLAIRE - ENTERTAINMENT CITY, 1 ASEANA AVE, PARAÑAQUE

Security Awareness: Watch for any signs of cheating or

fraudulent activities, report any suspicious actions to the

appropriate authority.

Game Management: Deal cards, spin the roulette wheel, or

manage the play of various casino games while maintaining a

smooth and engaging game flow.

Customer Interaction: Provide friendly, courteous service to

guests and answer their questions about game rules, bets, and

payouts.

Game Monitoring: Ensure adherence to game rules, ensure

fairness in gameplay, and handle chips, cards, or other

equipment with accuracy.

Payouts: Calculate and issue payouts based on game outcomes,

ensuring proper amounts are distributed.

Cash Handling: Accurately exchange cash for chips and handle

all financial transactions with integrity and professionalism.

COLLECTION AND BILLING OFFICER, 03/2021 – 04/2024

PHILCARE - MAKATI, PHILIPPINES

 Used established communication procedures to provide consistent,

concise and regular internal and external communication.

 Investigated reasons for failed billing and followed agreed process to

process accurate billing.

 Supported colleagues in other departments to solve complex billing

errors.

 Followed up with clients for outstanding overdue.

 Sending billing for medical collectibles

Acquiring staff, 03/2020 - 06/2020

ACOM Consumer Finance Corporation - PASIG, PHILIPPINES

 Analyzed data for accuracy before inputting into system.

 Process for loan application.

Accounting Staff, 10/2019 - 01/2020

JOSE RIZAL UNIVERSITY - MANDALUYONG, PHILIPPINES

 Maximized customer engagement and satisfaction by delivering

excellent customer service.

 Managed bookings to optimize team availability.

 Identified issues, analyzed information and provided solutions to

problems.

 Handling students’ accounts.

Bachelor of Business Administration:

MAJOR IN MANAGEMENT, 2019

JOSE RIZAL UNIVERSITY - Mandaluyong

City, Philippines

[College Degree] Graduate