Ching Yi Yi Fong

A highly motivated and adaptable individual with 5 years’ experience in managing client relationships, customer experience and events in a dynamic environment. With keen interest in technology, I have been upskilling myself in the past year.

PAP Community Foundation (April 2022 - Present)
Customer Service Officer (Part-Time)

• Attend to email inquiries, calls and ensure cases are logged into CRM system successfully
• Perform checks on past cases in CRM system to ensure status of the cases are accurately reflected and documented
• An interim role while actively seeking for a full-time job opportunity
   

Lexly (Apprenticeship) | Junior Full Stack Developer Bootcamp Program, Temasek Polytechnic (March - December 2022)
Software Engineer Analyst Trainee

• Completed 3 months bootcamp to train on technical skills of a Full Stack Developer
• Implemented a food-related content social media web application group project by the end of bootcamp
• Developed new web development features and troubleshoot issues within each sprint cycle at Lexly
• Collaborated with backend development team to integrate APIs

Ministry of Health (April 2021 - March 2022)
Manager – Case Data, Case Management Task Group

• Coordinated with government agencies and onsite medical teams to facilitate admission and discharge requirements of COVID-19 patients in community care/isolation facilities and in home recovery programme
• Streamlined workflows and proposed solutions to comply with government dynamic policies with internal and external stakeholders
• Analysed data trends, data processing and generated reports for COVID-19 operations to support case management
• Demonstrated ownership and triaged issues
• Onboarded new hires and train on work procedures and policies

Novotel and Mercure Singapore on Stevens, Accor (May 2019 - March 2021)
Assistant Conference Sales Manager
Event Services (Corporate, Social and Weddings)

• Managed all aspects of detailed planning and coordination for confirmed groups and events within stipulated deadlines with clients, various departments and external vendors
• Delivered engaging sales presentations and site inspections to new clients to promote features and increase client base 
• Facilitated daily and weekly meetings cross divisionally on optimal event execution with accurate event orders
• Presented recommendations and alternatives to value-add client experience
• Demonstrated ownership to arise issues to retain guest satisfaction
• Seconded to Ministry of Health from September 2020 – March 2021 due to affected operations from pandemic

Novotel and Mercure Singapore on Stevens, Accor (August 2017 - May 2019)
Catering Sales Executive
Reactive Sales (Corporate, Social and Weddings)

• Identified new contacts, developed and qualified sales leads with consistent response time in less than 24 hours in order to maximise revenue for the Hotel
• Collaborated with sales management to plan and develop effective sales strategists and action plans to achieve assigned team sales goals
• Independently negotiated contracts with clients 
• Cultivated relationships and gained customer loyalty with new and existing clients
• Executed and supported operational aspects of businesses including generation of proposals, contracts and reports

Fairmont Singapore & Swissotel The Stamford (January 2016 - July 2017)
Sales Coordinator (Corporate)

• Served as a point of contact for clients and responded promptly to queries on accommodation and function space
• Supported Asst. Sales Directors and Sales Managers operationally and administratively

Temasek Polytechnic (March - June 2022)
SGUP-CT Microsoft Junior Full-Stack Developer Bootcamp

The University of Adelaide (September 2013 - July 2015)
Bachelor of Commerce, Business Management

Temasek Polytechnic (April 2010 - April 2013)
Diploma in Hospitality and Tourism Management