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Sembawang Estate
Christine Chi

Christine Chi

Customer Service Experienced

Customer Service / Support

Sembawang Estate

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About Christine Chi:

As a customer service professional, I have many years of experience in several industries. I have a few years of coaching and training experience in Customer Service.

Experience

My recent job experience:

Mar 2023 - Aug 2023

Midea Electric Trading Singapore

Customer Service Executive

Industry: Kitchen appliances

  • Assist with incoming calls and emails when necessary. 
  • Handle escalation calls. 
  • Investigate customer's complaint with the After Sales Service Provider and Dealers. 
  • Provide training to the Customer Service Officers. 
  • Keep track of the daily call abandonment rate and ensure all Customer Service Officers are available to take calls from customers. 
  • Plan and set SOP for the Customer Service team to follow. 
  • Handle outstanding and monthly invoice billing from the Repair Provider.
  • Based on the company's policy, provide justification for requesting a replacement set for a faulty machine.
  • Apply the new replacement set and arrange a one-to-one exchange for the customer's faulty machine.
  • Prepare delivery orders and return notes for delivery teams.

Education

Apr 2006-Aug 2007 -  Management Development Institute of Singapore - Diploma in Business Management

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