About Christine Chi:
As a customer service professional, I have many years of experience in several industries. I have a few years of coaching and training experience in Customer Service.
Experience
My recent job experience:
Mar 2023 - Aug 2023
Midea Electric Trading Singapore
Customer Service Executive
Industry: Kitchen appliances
- Assist with incoming calls and emails when necessary.
- Handle escalation calls.
- Investigate customer's complaint with the After Sales Service Provider and Dealers.
- Provide training to the Customer Service Officers.
- Keep track of the daily call abandonment rate and ensure all Customer Service Officers are available to take calls from customers.
- Plan and set SOP for the Customer Service team to follow.
- Handle outstanding and monthly invoice billing from the Repair Provider.
- Based on the company's policy, provide justification for requesting a replacement set for a faulty machine.
- Apply the new replacement set and arrange a one-to-one exchange for the customer's faulty machine.
- Prepare delivery orders and return notes for delivery teams.
Education
Apr 2006-Aug 2007 - Management Development Institute of Singapore - Diploma in Business Management
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