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Christine Teo

Christine Teo

Failure Analysis | Customer Quality | Engineering
Singapore
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About Christine Teo:

  • An analytical and solution-driven Senior Engineer with 20 years of working experience in the Computer Hardware (Hard Disk Drive) industry. 
  • Skilled in Failure Analysis (FA) and 8D Methodology to drive corrective actions implementation/fix effectiveness validation.
  • Curious mind, keen interest to learn.  Recently completed SGUnited Mid-Career Pathways Programme - Company Training (SGUP-CT) Microsoft Cloud Support and DevOps.  Acquired new knowledge in Cloud Computing, DevOps and Python. 
  • Strong interpersonal and communication skills.  Effectively bilingual.  Served as President of Seagate Toastmaster Club 2013. 

Experience

APR 2021 – DEC 2021 

  • SGUP-CT Microsoft Cloud Support and DevOps, Temasek Polytechnic (Apr 2021 - Jun 2021)
  • Traineeship, Cloud Operation, Analyst | Standard Chartered Bank (Jun 2021 - Dec 2021)
    • Worked with a team of IT Architects & Developers for Client Payment Service Platform Migration
    • Assisted in documents submission and discussion with Cloud Vendor
    • Managed IT Change Release Request
    • Performed duties of a Scrum Master
      • Led a team of Electrical Engineers in debugging (Analytical) customer returned Hard Disk Drives (HDD) in Client Notebook, Desktop, and consumer markets to deliver high volume root cause failure analysis within strict deadline

 

2000 – OCT 2019 | SEAGATE IHQ 

SENIOR ENGINEER, ANALYSIS & SOLUTION ENGINEERING | 2009 – Oct 2019                                                 

  • Identified and analyzed failure patterns to drive Failure Analysis Automation via Machine Learning
  • Recommended, reviewed, and monitored containment and corrective action to drive continuous quality improvement in the HDD
  • Coordinated with co-colleagues (Customer Quality Engineers, Field Engineers, Research & Development Engineers) to manage customer escalation and concerns

 

ELECTRICAL ENGINEER II, CUSTOMER QUALITY FAILURE ANALYSIS | 2004 - 2009 

  • Debugged (Analytical) customer returned HDD for Asia-Pacific customers in Client Notebook and consumer markets
  • Planned electrical equipment maintenance schedule, ensuring no disruption to daily work 
  • Managed and planned yearly equipment purchases, including cost estimates
  • Lead Electrical Engineer in “Seagate Japan GO BIG” project – Planned, coordinated, and set up new failure analysis laboratory in Seagate Japan and Onsite product knowledge transfer

 

ELECTRICAL ENGINEER I, CUSTOMER QUALITY FAILURE ANALYSIS | 2000 - 2003

  • Debugged (Analytical) customer returned HDD for Asia-Pacific customers in Client Notebook and consumer markets 

Onsite support to resolve customer escalation for IBM (Japan), Hitachi Japan, Hitachi Philippines, Dell (Penang), HP (Shanghai)                                                               

Education

  • BEng (Hons) in Electrical and Electronics Engineering | University of Aberdeen | 1997 - 1999

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