Chuan Yang Hoo

I am a highly motivated individual with strong leadership skills and extensive experience in IT management. This is supported by a robust academic background and professional certifications. I possess excellent communication skills and collaborate effectively with internal stakeholders such as business unit clients, as well as external stakeholders like vendors and suppliers.

With a focus on delivering results, I have a proven track record in management and successful project delivery, while maintaining a people- and process-oriented approach. I have effectively managed the IT function for a large local business organization, oversaw IT operations, infrastructure, business-facing functions at a regional level, and global IT service management and IT stewardship functions, including Six Sigma and IT PMO.

My core competencies include

Leadership, People Management and Stakeholder Management, 
Large-Scale Program and Project Management, 
Business Transformation, Enterprise Applications and Data Analytics, 
IT Operations And Infrastructure Management, 
Outsourcing and Vendor Management,
IT Strategy, Governance and Stewardship.

Having worked across Asia Pacific, North America, Latin America, and Europe, I possess extensive global and regional work experience. I am willing to travel and have successfully managed teams of varying sizes and responsibilities in multicultural and dynamic work environments.

Throughout my career, I have gained valuable experience in diverse industries, including banking and finance (American Express, Merrill Lynch), fast-moving consumer goods (Pepsi-Cola), manufacturing (DuPont, ASM, MSD), professional services (PwC Singapore), and IT systems integration (AQS). I have excelled in both startup (AQS, Pepsi-Cola) and matured (American Express, Merrill Lynch, DuPont, PwC Singapore, MSD) operating environments.

Furthermore, I am business-oriented and commercially astute. I have effectively managed multi-million dollar budgets and vendor contracts/relationships, demonstrating prudent cost management in both insourced and outsourced IT environments

T-Pride Pte Ltd       Jan 2023 – Feb 2023

Head of Operations

MSD International GmbH     Jul 2018 – Aug 2022
Associate Director, IT Workplace Services

Leadership and Operational Accountability:
Accountable and responsible for delivering IT infrastructure solutions and services in Asia South, including the global data center and regional 3D Print Design and Operations lab in Singapore.
Managed a team of 28 direct and indirect reports in a mixed insourced and outsourced environment while supporting 5000 users across 21 sites in Southeast Asia from 2018 to 2022.

Global Program Leadership and Transformation:
Led the Getting to Global v2.0 program as the Global Program Lead in MSD (2020-2022).The program aimed to establish best practices and consistent processes in IT Workplace Services worldwide.
Played a crucial role in driving global transformation initiatives for Service Desk and Deskside Services while handling the migration of Deskside Support Services in MSD JCAP from a staff augmentation model to a managed services model.
Accountable for leveraging descriptive and diagnostic data analytics to drive better decision-making in IT Workplace Services globally at MSD. Used data insights to improve service requests, user incidents, printing, device life cycles, and daily health checks and monitoring.

Project and Program Management
Responsible for various country, regional, and global projects including Windows 10 Migration, new business divestiture for Asia South, new warehouse in Vietnam and improving IT Asset Lifecycle Management Processes and Practices across Japan, China, and Asia Pacific.
Oversaw office move/renovation/closure projects in Singapore, Thailand, Philippines, Vietnam, and Malaysia.

ASM Front End Manufacturing (S) Pte Ltd   Oct 2017 – Apr 2018

Director, Global IT

Leadership and Operational Accountability:
Accountable and responsible for establishing, monitoring and maintaining all IT infrastructure solutions and services and digital solutions globally in ASM  with 25 direct and indirect reports globally in an in-sourced IT environment with an annual operating budget of EUR7.6 million. Supported 2000 users in 37 sites globally.
Led the application performance optimization efforts for the deployment of the SAP PLM (Product Lifecycle Management) application in ASM.

PwC Singapore       Nov 2014 – Oct 2017

Director, Global Technology Solutions (July 2015 – October 2017)
Director, Business Transformation (November 2014 – June 2016)

IT Leadership and Business Transformation:
As Head of IT/Chief Information Officer, accountable for establishing, monitoring, and maintaining all IT business solutions, applications, infrastructure, systems, and services for PwC Singapore with 40 direct and indirect reports, an annual operating budget of S$15 million, and supporting 3000 users in one site
As part of the Business Transformation Office, accountable for all IT-related elements of all business transformation projects and programs launched by PwC Singapore to reinvent itself as a technology-enabled firm by 2020, covering program and portfolio management across IT and business initiatives, and strong change leadership.
Accountable for the industry-aligned Information Security Policy framework for PwC Singapore and its ongoing compliance to meet the expectations and requirements of both internal stakeholders (PwC Network, Internal Audit, etc.) and external stakeholders (clients, regulators, etc.)

Stakeholder Management and Alignment:
Balancing the needs and expectations of PwC Singapore as a territory and its partners within the global PwC network.
Managing priorities, needs, and requirements among stakeholders in the lines of service and business units while ensuring careful alignment and collaboration to move towards a shared vision while considering the partnership model.

Project and Program Management:
Responsible for planning and designing the IT infrastructure and digital experience for the new PwC Singapore office.
Accountable for implementing global HR and local payroll solutions to enable greater people mobility and resource management.
Successful implementation of major business transformation projects, including financial systems replacement, business analytics capabilities, mobile applications, and IT infrastructure improvements.

Du Pont Company (Singapore) Pte Ltd   Jul 2005 – Oct 2014

Asia Pacific Global Integrated Services Delivery Manager (April 2011 – October 2014)
Global Service Delivery Manager, Incident and Problem Management (January 2009 – October 2014) 
Asia Pacific Business CIO, DuPont Titanium Technologies (DTT) (July 2011 – May 2013)

Asia Pacific IT Six Sigma Deployment Champion, DuPont IT (January 2011 – October 2014)

Asia Pacific Business CIO, Building Innovations (BI) (August 2010 – August 2011)
Regional Infrastructure Manager, Asia Pacific (October 2006 – April 2009, Promoted October 2006 and August 2008)

Country IT Manager, ANZ/ASEAN/Hong Kong/Korea/Taiwan (October 2006 – April 2009)

Asia Pacific Business IS Leader, DuPont Chemical Solutions Enterprise (DCSE) (October 2006 – April 2009)

Regional Telecoms Manager, Asia Pacific (July 2005 – September 2006)

Leadership and Operational Accountability:
Held various leadership roles in IT delivery, business-facing IT, and IT stewardship at regional and global levels.
Managed multiple portfolios simultaneously, demonstrating increasing responsibility in terms of people, budget, and geography.
Accountable for a team of 27 direct and indirect reports, overseeing a total outsourced IT environment with a US$20 million annual operating budget.
Supported 13,000 users across 70 sites in the Asia Pacific region.

Strategic Contributions and Engagements:
Active membership in key leadership teams, such as DuPont Asia Pacific IT Regional Leadership Team, Singapore Country Management Committee, and Global IT Leadership Teams.
Contributed to the larger organization beyond line responsibilities and engaged senior business stakeholders.
Played integral roles in various regional IT business-facing roles, understanding diverse business needs and challenges, and developing and implementing appropriate IT solutions and services.

Program and Project Management:
Accountable for overseeing significant Asia Pacific and global programs, including major migrations, system implementations, and business acquisition/divestiture projects.
Collaborated closely with regional business leadership teams to propose and implement key initiatives, such as SAP R/3 solutions, advanced tools for sales and operations planning, and Salesforce.com-based systems.
Led the design, planning, and implementation of industry best practices for incident and problem management globally, resulting in substantial improvements in IT service availability and incident reduction.
Led global work streams for service integration and service desk, defining RFP scopes and evaluating IT service providers.

Merrill Lynch (Singapore) Pte Ltd    May 1997 – Jul 2005

Leadership and Management:
Had people leadership roles of increasing responsibilities (people, budget and geography) for Network Services across the Pacific Rim region for Merrill Lynch.
Built successful and effective teams, including rebuilding a cohesive organization and developing a new Merrill Lynch Pacific Rim organization from previously disparate teams in Asia Pacific, Japan, and Australia
Took over the responsibility of managing the regional network organization for the Merrill Lynch Asia-Pacific region during a period of high staff attrition and rebuilt it into a successful and cohesive organization that took on increased functional responsibilities.

Project and Program Management
Led projects involving the envisioning, planning, design, and implementation of various initiatives, including network services, data networks, voice/mobility services as well as site IT infrastructure and data centers.
Designed and implemented integrated network architectures, such as the Frame Relay-based data and voice network and subsequent IP-based technology integration.
Outsourced Wide Area Network and Telecommunications services, leading the requirements specification, network design, vendor selection, and contract.

Financial and Operational Accountability:
Demonstrated financial accountability, managing an annual staff budget of US$2.6 million and utility budgets of US$13.7 million.
Supported 2700 users in 21 sites across the Asia Pacific region.
Achieved cost savings through successful outsourcing initiatives, resulting in substantial savings of US$250K in 2004 and US$3.2 million annually thereafter 
 

Master of Business Administration
Graduate School of Management
Rutgers, the State University of New Jersey, May 1998

Master of Science (by research)
Department of Information Systems and Computer Science
National University of Singapore, November 1996
 

Diploma in Computing Technology
National University of Singapore, November 1992
 

Bachelor of Science (Computer and Information Sciences)
National University of Singapore, June 1991