Chung Pin Teo

I am an EMBA and double MSc qualified CEO and accomplished operations, sales and marketing, branding and business development professional with 14+ years of international cross-functional experiences across diverse industries. 
As an established Kaizen leader, I can demonstrate a record of successful process and change management. 
My experience has allowed me to establish and maintain productive working relationships with internal and external stakeholders such as vendors, investors and customers. 
I also have expertise building, leading and developing high-performing teams, establishing actionable solutions, adding value, driving vision, achieving operational goals, and maximising revenue.
Key expertise includes: Business Strategy; Go-to-Market Strategy; Operations Management;Kaizen/Six Sigma; Supply Chain Management; Business Intelligence; Product Development (NPI to Mass Production);Industry 4.0; Smart Building/City; Budget Planning; Business Continuity Planning and Entrepreneurialism.
I have many achievements in my career, including:
• Led the development of Gabkotech's building analytics platform, alongside the business and technical teams, establishing the solution for Singapore a ‘Smart Building Technology’ grant
• Successfully completed the certification for ISO9001:2015 in only 3 months 
• Generated more than 250% increase (~$220,000) in revenue QoQ during the Singapore circuit breaker period
• Nominated as Continuous Improvement Lead for supply chain USD120M reduction on raw material spend 
• Developed ‘Intelligent Supply Chain’ inventory system across the Green Point Division, currently still in use
• Improved overall cash flow YoY in the Shenzhen site from USD8M to USD27M for 2017 
• Established Procurement & Logistics and Quality Operational Excellence departments
• Increased customer fulfilment rates from 70% in 2013 to 95% in 2014
• Improved Initial's suppliability from 80% to 97%
• Co-led the Operations-Finance department’s due diligence for the M&A of 3 companies 

ATEC INTERNATIONAL PTY LTD

ATEC exists to solve clean cooking. We provide sustainable, affordable and accessible clean cooking products for all Base of Pyramid households.

Chief Operating Officer Singapore | Apr 2022 – Present

Develop, implement and oversee of ATEC’s global operations, including international manufacturing Supply Chain. Responsible for Business Performance KPI management and reporting, organisational digital and physical infrastructure and driving International Business Operations Frameworks (Scaling Up methodology, Lean Manufacturing, Agile Project Management). Support fundraising alongside CEO to investors.

Notable Achievements

Developed process mapping and KPI tracking for the global business

Rolled out Supply Chain planning for manufacturing

GABKOTECH INNOVATIONS PTE LTD

Gabkotech Innovations Pte Ltd specialise in developing IoT and SMART workforce solutions for facilities management.

Chief Operating Officer Singapore | Nov 2019 – Mar 2022

Responsible for sales, operations and product strategy. Co-designed the Asia Pacific partnership structure with the Legal, Marketing, and Sales teams. Established mid-term business strategy and roadmap for Initial Public Offering (IPO). Restructured and implemented the new CRM and customer service system (Zohodesk). Support fundraising alongside CEO to investors.

Notable Achievements

Led the development of Gabkotech's building analytics platform, to monitor air quality, security and building operations alongside the business and technical teams, establishing the solution for a ‘Smart Building Technology’ grant

Successfully completed the certification for ISO9001:2015 in only 3 months

Generated more than 250% increase (~$220,000) in revenue QoQ during the Singapore circuit breaker period

HARLEY STREET HEART AND CANCER CENTRE PTE LTD

One-stop specialist centre based in Singapore that provides the latest and most advanced treatments available for people with heart disease and cancer.

Chief Operating Officer Singapore | Jun 2018 – Sep 2019

Ran clinical operations and established links with foreign agencies/embassies for patient flow into the Group. Managed business planning and strategy for regional expansion. Planned digital strategy for Group and partnership development with hospitals. Support fundraising alongside CEO to investors.

Notable Achievements

Successfully established the PDPA framework for the Group as the Data Protection Officer within 2 months

Expanded the business footprint by 3 additional cities in Asia in just 2 quarters

Effectively restructured the business strategy for private equity investment

JABIL SINGAPORE PTE LTD

Manufacturing solutions provider with over 260,000 employees across 100 locations in 30 countries.

Director Advanced Planning Singapore | Apr 2015 – Jun 2018

Oversaw demand planning and supply chain planning. Managed materials and advanced planning functions for Apple, GoPro, Sony, Microsoft and PMI, amongst others. Developed the Lifestyle/Medical Devices Business Unit. Led operations planning for the 25,000 operator, Chengdu Megafactory for Industry 4.0 roll-out. Division Lead for intelligent digital supply chain solutions.

Notable Achievements

Nominated as Continuous Improvement Lead for supply chain USD120M reduction on raw material spend

Developed ‘Intelligent Supply Chain’ inventory system across the Green Point Division, currently still in use

Improved overall cash flow YoY in the Shenzhen site from USD8M to USD27M for 2017

RENTOKIL INITIAL SINGAPORE PTE LTD

Employs 43,000 people across 83 countries, offering the expertise of a multi-national organisation whilst retaining the agility and characteristics of a local business.

Country Chief Operations Singapore | May 2013 – Mar 2015 Created business operations vision and developed a 5-year plan for Singapore operations, including merging Operations and

Customer Service functions. Six Sigma Executive Champion, partnering SMU to roll out 2 Six Sigma projects.

Notable Achievements

Established Procurement & Logistics and Quality Operational Excellence departments

Improved Initial's suppliability from 80% to 97%

Co-led the Operations-Finance department’s due diligence for the M&A of 3 companies

TAN TOCK SENG HOSPITAL

Flagship hospital of the National Healthcare Group and part of Singapore’s public healthcare system.

Director Operations Singapore | Feb 2012 – Apr 2013

Handled quality service management for the hospital. Liaised between the ministry, patients, medical units and hospital administration on quality matters. Appointed QSM Representative for the Ministry of Health. Spearheaded restructuring and reorganising ‘Quality Service Management Reporting’ system and SOPs.

Notable Achievements

• Set up the Patient Experience Centre, improving and increasing complaint response and resolution rate to 90% 

TOYOTA MOTOR ASIA PACIFIC PTE LTD

Toyota Motor Asia Pacific [TMAP] is incorporated in Singapore and is the regional corporate headquarters and subsidiary of Toyota Motor Corporation.

Acting General Manager Singapore | Aug 2007 – Feb 2012

Managed customer service and operations planning for Toyota distributors across APAC. Oversaw quarterly Evaluation and Improvement Program coordination for distributors. Liaised with Asia Pacific office and Japan for all field operation matters. Implemented 3-5-year plan development with distributors for market expansion. Kaizen Lead for APAC region operations.

Notable Achievements

Masterminded the creation of ‘Evaluation and Counter Measures Operation’ system for global implementation, reducing turnaround time from 1 month to 7 days

Played key role as a coordinator in Japan, handling 2010 Lexus accelerator recall initiative with the Customer Strategy and Contact Engagement team

Executive MBA, Singapore Management University, Singapore (2016 – 2018)

MSc/PhD Candidature, National University of Singapore, Singapore (2004 – 2007)

MSc, University of Glasgow, Glasgow, UK (1998 – 2002)