About David Yap:
I have more than 10 years of Workforce and Operations Planning experience across FMCG, Travel and Fintech in a regional and global capacity. I specialize in scaling high volume, multi geo, language CX organizations.
I'm looking for an opportunity to continue in my line of expertise in CX.
Experience
I'm workforce planning expert with more than a decade experience in operations planning from end to end WFM life cycle, capacity sizing, long term forecasting, scheduling and real time management.
I have recently scoped and planned the scaling of CX teams in Amber Group inhouse and vendor sites.
Prior to that, I led the Airbnb APAC WFM Global Command Center operations in APAC and established line adherence and hourly delivery of supply in the vendor network achieving 4% of savings (600k savings in 2021) . I also maintained 96% supply for the entire volume tier LOB across APAC
Education
I have a Bachelor's Degree, Major in Management Information Systems
Professionals in the same Technology / Internet sector as David Yap
Professionals from different sectors near Singapore
Other users who are called David
David Qi Yan Chong
Professional Translator (Chinese/English/Malay)
Marketing / Advertising / Public Relations
Jobs near Singapore
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Investment Broker
Found in: Talent SG 2A C2 - 4 days ago
ARTE AURA PTE. LTD. SingaporeRoles & Responsibilities · Banking Associate · Represent a Top global bank · Portfolio Construction and Portfolio Management · Update investors on market movements · Business Development to onboard new investors · Attend investment monthly fund house trainings (fully funded by co ...
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Data Analyst
Found in: Talent SG 2A C2 - 1 day ago
FASHION CHOICE PTE. LTD. SingaporeRoles & Responsibilities · Jobscope · 1. Responsible for daily forecasting and analyzing of the e-commerce platform operations. You will also be required to generate operation analysis reports, provide conclusions and suggestions to various departments. · 2. Build a data analysis ...
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Business Systems Analyst
Found in: Talent SG C2 - 1 week ago
Phillip Securities Singapur, Singapore $60,000 - $120,000 per yearIT Business Analyst · You are responsible to gather, analyze and formalize user's business requirements and processes, evaluate the feasibility of implementation and manage the scope of projects. You will also help to manage and implement quality IT projects that are within the ...
