About Dominic Chong:
A professional hotelier equipped with VIP/Butler Service, F&B, and Front Office experience.
Experience
- Oversee and manage daily operations of the Front Desk, Butler and Concierge department.
- Personally greet and bid farewell to VIP guests upon their arrival and departure.
- Conduct surprise audit to ensure compliance with brand standards for service quality and room conditions
- Collaborate closely with the Housekeeping and Engineering departments to create a monthly room maintenance plan.
- Develop a comprehensive weekly training plan spanning all three departments.
- Investigate and execute action plans based on guest feedback to enhance their experience.
- Address and resolve guest complaints that have been escalated to higher management.
- Formulate a purchase plan that align with operations requirements, guest satisfaction, and budget constraints.
- Administer disciplinary and corrective actions in response to employee misconduct, policy violations, or subpar performance.
- Implemented the role of a Lobby Ambassador to enhance the overall guest experience.
- Demonstrated remarkable progress by elevating the mystery audit score from 60 to an impressive 90 percent.
- Awarded Traveler’s Choice Best of the Best Award for 2023 on TripAdvisor for Equarius Hotel and Villas
Education
YTL INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT Apr 2009 - Nov 2011
Advance Diploma in Hotel Management (Sep 2011 – Nov 2011)
Diploma in Hotel Management (Apr 2009 – Sep 2011)
Professionals in the same Tourism / Travel / Hospitality sector as Dominic Chong
Other users who are called Dominic
Jobs near Singapore
-
Junior Strategist in CEO office
1 week ago
eFinancialCareers Singapore Full timeResponsibilities: · Proactive Support to the CEO · Managing the CEO's daily schedule, including vetting, prioritizing, and providing recommendations. · Short-term and long-term project management for the CEO. · Managing, facilitating and scheduling fundraising and M&A conversatio ...
-
Administrative Executive
1 day ago
Direct apply
Cultivar Asia SingaporeOur client is a satellite, VSAT, broadcast, fixed and wireless infrastructure company that is looking for a **Administrative Executive** to join their team to support in their rapidly growing business. · **Key Responsibilities** · 1. Handling various administrative and clerical r ...
-
Associate Specialist, Facilities
1 week ago
NTT Singapore Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...