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Dominic Chong

Dominic Chong

Hotel Operations Manager

Tourism / Travel / Hospitality

Singapore

Social

About Dominic Chong:

A professional hotelier equipped with VIP/Butler Service, F&B, and Front Office experience.

Experience

  • Oversee and manage daily operations of the Front Desk, Butler and Concierge department.
  • Personally greet and bid farewell to VIP guests upon their arrival and departure.
  • Conduct surprise audit to ensure compliance with brand standards for service quality and room conditions
  • Collaborate closely with the Housekeeping and Engineering departments to create a monthly room maintenance plan.
  • Develop a comprehensive weekly training plan spanning all three departments.
  • Investigate and execute action plans based on guest feedback to enhance their experience.
  • Address and resolve guest complaints that have been escalated to higher management.
  • Formulate a purchase plan that align with operations requirements, guest satisfaction, and budget constraints.
  • Administer disciplinary and corrective actions in response to employee misconduct, policy violations, or subpar performance.
  • Implemented the role of a Lobby Ambassador to enhance the overall guest experience.
  • Demonstrated remarkable progress by elevating the mystery audit score from 60 to an impressive 90 percent.
  • Awarded Traveler’s Choice Best of the Best Award for 2023 on TripAdvisor for Equarius Hotel and Villas  

Education

YTL INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT                                                               Apr 2009 - Nov 2011

Advance Diploma in Hotel Management (Sep 2011 – Nov 2011)

Diploma in Hotel Management (Apr 2009 – Sep 2011)

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