Eunice Lau

Highly motivated and passionate professional with more than 20 years of experience in account, administration, customer, project and office management seeking new and challenging opportunities to further my career.  I am an excellent and confident team player with proven multitasking, problem solving collaboration delivery and stakeholder management skills as well as ability to work autonomously.

Executive support and Administration

• Provided effective and efficient executive and administrative support to Vice President and Directors 
• Managed email accounts for Director and assisted to communicate with external stakeholders on project requirement
• Managed customer enquiries and prepared quotation for Director 
• Provided administrative assistance and support including correspondences, procurement and project requirements
• Managed project scheduling with internal and external stakeholders
• Planned and coordinated internal and external distributor and Licensees meetings/ events for approx. 100 guests with success
• Provided logistical arrangement support for HQ visiting colleagues, external distributors, and guests where required.
• Effectively assisted VP and Director’s business travel arrangements and processed travel expenses claims 
• Managed office supplies and coordinated on office equipment maintenance
• Effectively managed annual meeting, complied documents for shareholder signature. 
• Effectively organized and scheduled appointments and meetings with internal and external stakeholders. 
• Supported on new hires onboarding 

Customer Service

• Managed assigned accounts on quote to orders accurately and resolved customer inquiries and issues effectively.
• Effectively processed customer orders using SAP and Navision software and coordinate with HQ, local and overseas suppliers on order fulfilment, shipment coordination and claims. 
• Liaised on overdue payments with customer. 
• Achieved high level of customer satisfaction by attending to customer enquiries and requests effectively. 

Sales & Marketing

• Developed strong working relationships with customers 
• Guaranteed customer satisfaction on projects managed
• Managed an increase in products specified 
• Successfully planned and coordinated on prototype system tests 
• Resolved project claim issues    

Operations

• Developed company policies, procedures and process flows for operations
• Communicated with external stakeholders and oversee operations 
• Supported in audits with internal and external stakeholders

WORK HISTORY

2003 to 2005 | University of Wales (Bangor) | MDIS (Part- Time) | Bachelor of Science (Hons) in Entrepreneurship & Management, 2nd Class Honors, Division 2

1998 to 1999 | PSB Institute of Productivity (Part-Time) | Diploma in Business Administration 

1993 to 1994 | Thames School of Commerce | Private Secretarial Certificate