Hadi Johan

I am well equipped with skills such as, effective communication abilities, strong passion for teamwork and a strong focus on meticulousness. Having worked as a Trust & Safety Agent for 1 year and 4 months, I've honed my abilities in content moderation, being detail-oriented and strong problem-solving skills on content management. I thrive in dynamic environments where adaptability, flexibility and capacity to rapidly grasp new information are paramount.

April ‘22 – Current Trust & Safety Agent at Genpact 

• Understand and remain up to date on policies and guidelines; resolve inquiries according to defined policies and procedures; appropriate escalation of any issues (including multiple E-commerce workflows and Trust & Safety)
• Demonstrate strong problem-solving skills on content management, including content labelling and flagging for action to maintain platform safety, compliance with laws, and adherence to workflow policies
•   Monitor flagged and inappropriate content, identify and report trends in online platform
• Adapt swiftly to the new work conditions and policies
• Meet and maintain performance metrics for quality, productivity, and attendance to ensure satisfactory levels of work fulfilment and maintenance
• Managing trust & Safety workflows, handle related documents/cases, and provide workflow support to enhance internal policies. Which includes: 
  STP: Sex Trafficking 
  CEI: Child Exploitation Imagery

October’19 – October’21 Security Trooper under SAF

• Assigned to manage wellbeing of fellow troopers.
• Enforced the safety mindset at workplace to keep standards of the camp

2018 – September’19 Food Delivery Rider at Grab 

• Developed the ability to communicate with customers 
• Improved and enforced safety mindset on a daily basis
• Enforced company policies on food handling 

2017 – June’18 Deck Cadet at Bernhard Schulte 

• well associated with navigating, ship maintenance, cargo and ballast calculations
• assigned to managing the bond store of the ships and developed the skillsets in managing logistics.
• Worked with various nationalities and age groups.

January’15 – January’16 Security Officer at Omega Consulting 

• Tasked to guard various areas wherever manpower is lacking.
• flexible with my schedule
• able to bond with people of different age groups and ethnicity 

April’15 – March’19 Singapore Polytechnic (Singapore Maritime Academy) 

                            Diploma in Nautical Studies 

January’10 – December’14 Chua Chu Kang Secondary School 

                             GCE ‘O’ Levels