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Simei New Town
Izmasirin Ismail

Izmasirin Ismail

Senior Service & Customer Experience Lead

Customer Service / Support

Simei New Town

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About Izmasirin Ismail:

Experienced service leader with 20+ years in aviation and customer care. Passionate about people, teamwork, and delivering world-class experiences through leadership, empathy, and excellence. Dedicated to mentoring others and creating exceptional service moments that leave a lasting impact.

Experience

Seasoned customer service and aviation professional with 20+ years of experience in leadership, operations, and team development. Skilled in delivering exceptional customer experiences across airlines, call centres, and corporate environments. Experienced in mentoring and training teams, ensuring service excellence, and driving operational efficiency. Passionate about people, safety, and creating memorable experiences for both customers and staff.

Education

ITE Certificate in Office Skills (Graduated with Distinction) and O-Level holder. Completed professional training and certifications relevant to customer service, aviation safety, and operations management, gaining practical knowledge in team leadership, service excellence, and workplace safety protocols.

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