Jack Kong

ITE graduate with Higher Nitec in Human Resource and Administration looking to further develop his expertise and competencies in Customer Service and Administrative. Hardworking, committed, and armed with a strong sense of responsibility, I am passionate about Customer Service and Admin while working in education sector, to serve the public while enhancing my competencies in this area. My previous work experiences have taught me much and I intend to continue this path

December 2020 – April 2021 
Customer Service Officer (4-Mth Contract) 
Institute of Technical Education 
▪ Provided excellent customer service to students and 
visitors on general enquiries 
▪ Assisted potential learners on enrolment matters 

July 2020 - October 2020 
Administrative Support Staff (3-Mth Contract) 
Republic Polytechnic 
▪ Provided excellent customer service to students and 
visitors on general enquiries 
▪ Collaborated with lecturers and trainers to facilitate 
smooth lesson delivery 
▪ Planned and provided logistical support for the operations 
team 
▪ Accurately performed data entry and report generation for 
department’s decision making 


March 2020 - July 2020 
Relief Security Officer (4-Mth Contract) 
Metropolis Security Systems Pte Ltd 
▪ Diligently patrolled and inspected facility to ensure safety 
of tenants 
▪ Dutifully monitored and maintained surveillance 
equipment to ensure ever-ready status 


October 2018 - December 2018 
Administrative Assistant (Internship) 
Sustainable Living Lab Pte Ltd (UWCSEA) 
▪ Promoted courses aggressively and handled customers’ 
enquiries passionately 
▪ Collaborated closely with Make-a-Wish Foundation for 
community engagement events 
▪ Experienced market research elements by designing a 
survey form, collaborating, and analyzing the data, and 
then presenting to results to management 

April 2021 to October 2023, Part Time Diploma in HR Management & Psychology

April 2017 to March 2019, Higher Nitec in HR & Administration

Jan 2008 to Nov 2012, GCE O Level