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Jaden Sai Sian Rui

Jaden Sai Sian Rui

Operation Executive / Project coordinator
Jurong Town

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About Jaden Sai Sian Rui:

Handle complex project

Experience

  • Engaging Australia HQ IT team through Microsoft team and company ticketing to resolve Order processing and app issues. 
  • Escalate unresolved issues and reported bugs to the next support level
  • Follow up with IT to ensure issue has been resolved
  • Handle printer install, troubleshoot and setting
  • Handle new project base management for the daily route sequence number updated and involve with cross function department
  • Support new staff for new SOP project
  • Resolve Handhelds (PDA) and resolve company new system problem and update company mobile application system 
  • Use planning route system for all the service team member on daily job task
  • Ensure all servicing are done in full and on time
  • Conducting training for new driver regarding PDA phone system app
  • Train new aboard operation staff admin and assistant manager to ensure they understand new system and sop.
  • Daily order processing report for warehouse, customer service, washroom, Garments, Mat department
  • Support month end billing closing
  • Work with account department to resolve customer payment
  • Daily inventory report for keep track the out-service stock product
  • Time to time resolve driver docket issues
  • Expedite on urgent order upon request from the client
  • Daily answer internal, external, customer, service, Sale and technicians calls
  • Arrange with technicians for urgent repair 
  • Coordination with inter department for operational issue
  • Create new account, terminate account, suspend account and product, transfer product to another account when receive instruction from sale contract, CS and account department
  • Prepare yearly schedule date upon request from client
  • Close Coordination with 32 driver, 32 attendant and 4 team leader, customer service, sales, warehouse, account and technician department regard operation issue
  • Prepare advance DO upon customer, sale and driver requested
  • Handling customer complaint and driver feedback
  • Daily print out DO 900plus and Sort by driver route
  • Base of sale contract Amend and prepare daily packing lists
  • Handle project base management for card and Integrate old system to new system with involve cross-function department
  • Monthly send report for project base progressing
  • Ad Hoc duties assigned by manager
  • Apply driver clearance pass for delivery
  • Assist Garment and liner department, change schedule date and pick-up date, Amend garment and liner qty. 
  • Submit weekly clearance pass
  • Assist purchase department, issues delivery order and tax invoice and self-collect customer 
  • Plan with Garment, liner, washroom, mat department and driver team before advance order processing during public holiday period

Education

Diploma (Logistics & Supply Chain Management)

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