About Jaden Sai Sian Rui:
Handle complex project
- Engaging Australia HQ IT team through Microsoft team and company ticketing to resolve Order processing and app issues.
- Escalate unresolved issues and reported bugs to the next support level
- Follow up with IT to ensure issue has been resolved
- Handle printer install, troubleshoot and setting
- Handle new project base management for the daily route sequence number updated and involve with cross function department
- Support new staff for new SOP project
- Resolve Handhelds (PDA) and resolve company new system problem and update company mobile application system
- Use planning route system for all the service team member on daily job task
- Ensure all servicing are done in full and on time
- Conducting training for new driver regarding PDA phone system app
- Train new aboard operation staff admin and assistant manager to ensure they understand new system and sop.
- Daily order processing report for warehouse, customer service, washroom, Garments, Mat department
- Support month end billing closing
- Work with account department to resolve customer payment
- Daily inventory report for keep track the out-service stock product
- Time to time resolve driver docket issues
- Expedite on urgent order upon request from the client
- Daily answer internal, external, customer, service, Sale and technicians calls
- Arrange with technicians for urgent repair
- Coordination with inter department for operational issue
- Create new account, terminate account, suspend account and product, transfer product to another account when receive instruction from sale contract, CS and account department
- Prepare yearly schedule date upon request from client
- Close Coordination with 32 driver, 32 attendant and 4 team leader, customer service, sales, warehouse, account and technician department regard operation issue
- Prepare advance DO upon customer, sale and driver requested
- Handling customer complaint and driver feedback
- Daily print out DO 900plus and Sort by driver route
- Base of sale contract Amend and prepare daily packing lists
- Handle project base management for card and Integrate old system to new system with involve cross-function department
- Monthly send report for project base progressing
- Ad Hoc duties assigned by manager
- Apply driver clearance pass for delivery
- Assist Garment and liner department, change schedule date and pick-up date, Amend garment and liner qty.
- Submit weekly clearance pass
- Assist purchase department, issues delivery order and tax invoice and self-collect customer
- Plan with Garment, liner, washroom, mat department and driver team before advance order processing during public holiday period
Diploma (Logistics & Supply Chain Management)
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