Jaden Sai Sian Rui

Handle complex project

• Engaging Australia HQ IT team through Microsoft team and company ticketing to resolve Order processing and app issues. 
• Escalate unresolved issues and reported bugs to the next support level
• Follow up with IT to ensure issue has been resolved
• Handle printer install, troubleshoot and setting
• Handle new project base management for the daily route sequence number updated and involve with cross function department
• Support new staff for new SOP project
• Resolve Handhelds (PDA) and resolve company new system problem and update company mobile application system 
• Use planning route system for all the service team member on daily job task
• Ensure all servicing are done in full and on time
• Conducting training for new driver regarding PDA phone system app
• Train new aboard operation staff admin and assistant manager to ensure they understand new system and sop.
• Daily order processing report for warehouse, customer service, washroom, Garments, Mat department
• Support month end billing closing
• Work with account department to resolve customer payment
• Daily inventory report for keep track the out-service stock product
• Time to time resolve driver docket issues
• Expedite on urgent order upon request from the client
• Daily answer internal, external, customer, service, Sale and technicians calls
• Arrange with technicians for urgent repair 
• Coordination with inter department for operational issue
• Create new account, terminate account, suspend account and product, transfer product to another account when receive instruction from sale contract, CS and account department
• Prepare yearly schedule date upon request from client
• Close Coordination with 32 driver, 32 attendant and 4 team leader, customer service, sales, warehouse, account and technician department regard operation issue
• Prepare advance DO upon customer, sale and driver requested
• Handling customer complaint and driver feedback
• Daily print out DO 900plus and Sort by driver route
• Base of sale contract Amend and prepare daily packing lists
• Handle project base management for card and Integrate old system to new system with involve cross-function department
• Monthly send report for project base progressing
• Ad Hoc duties assigned by manager
• Apply driver clearance pass for delivery
• Assist Garment and liner department, change schedule date and pick-up date, Amend garment and liner qty. 
• Submit weekly clearance pass
• Assist purchase department, issues delivery order and tax invoice and self-collect customer 
• Plan with Garment, liner, washroom, mat department and driver team before advance order processing during public holiday period

Diploma (Logistics & Supply Chain Management)