Jennifer Tan

SYSTEMS ENGINEER 
Addon Systems Pte Ltd 
28 Jun 2021 to 27 Jun 2025 
Provide support to 3M Singapore Staff by installing, configuring, testing, and maintaining operating systems, application software, and IT management tools. Monitor system performance, troubleshooting issues, and collaborate with vendors and IT personnel to implement effective solutions. 

ADMINISTRATIVE ASSISTANT FOR IT & ADMIN SUPPORT 
Trinity Annual Conference 
12 Jul 2018 to 17 Jun 2021 
Provided IT support for staff and events, including annual conferences of The Methodist Church in Singapore. Installed, configured, and migrated PCs, and managed updates for operating systems, software, and IT peripherals. Handled hardware/software requisitions and maintained IT equipment inventory. Updated and maintained the organization's website and delivered technical assistance to end-users. 

CUSTOMER SERVICE OFFICER FOR IT COORDINATOR 
JK Technology Pte Ltd 
29 Jul 2014 to 4 May 2018 
Managed incoming calls and inquiries at the Lenovo Service Centre, providing 1st level troubleshooting for hardware, software, and application issues. Coordinated engineers' work schedules, maintained service inventory, and supported back-end operations. Managed email correspondence, updated Lenovo claims and return part collections, and processed quotations, sales orders, and requisition orders. Liaised with vendors on pricing, lead times, and updated records accordingly for billing purposes. 

WEBSITE MONITORING STAFF 
Fisher-Rosemount Systems, Inc. 
11 Mar 2014 to 30 Apr 2014 
Responsible for monitoring, checking, and system analysis review activities through the Guardian website and Service Management System (SMS).

I.T. ANALYST SUPPORT 
Fly Dragon International Holdings Inc 
13 Aug 2012 to 31 Dec 2013 
Responsible for gathering and analyzing user requirements, managing data migration, and overseeing system implementation and inventory control of applications. Evaluated system specifications, tested for business requirements, and maintained IT documentation. Provided user training and support, handling inquiries related to systems and hardware. Conducted hardware and software testing, tracked defects, and performed retests after defect resolution. 

I.T. SUPPORT 
Moonyeen Holdings, Inc 
16 Mar 2007 to 21 Mar 2012 
Provided technical support to staff on desktops, laptops, and network connections. Managed software, hardware, and network setups, ensuring all devices were connected. Monitored email and web servers, maintained company websites, and tested new hardware and software before implementation. Managed database integrity and performance, created user manuals for new systems, and evaluated new IT purchases. Coordinated with suppliers, conducted on-site training, and handled IT supplies and equipment tracking. Additionally, participated in recruitment and job screening for IT roles and coordinated with staff for IT-related tasks.

I.T. ASSISTANT 
Sports Bookie Online, Inc. 
06 Jun 2006 to 30 Sep 2006 
Maintained and monitored the Local Area Network (LAN) to ensure operational status and active internet connectivity. Installed and configured new IT equipment, including computers and IP phones. Provided technical support for staff, troubleshooting software, hardware, and network issues, including email, virus, printer, internet, and connection problems. Performed regular updates, managed company inventory of hardware and software, and assisted users by guiding them through IT concerns and solutions. 

CHANNELS SALES COORDINATOR 
Hytech Integrated Products, Inc 
16 May 2002 to 09 Mar 2006 
Responsible for supporting the sales team in achieving monthly and annual sales targets. Maintained strong relationships with existing customers while acquiring new ones. Prepared sales analyses, quotations, sales orders, delivery orders, tax invoices, sales reports, and presentations on a daily, weekly, or monthly basis. Demonstrated the ability to interact effectively with people at all levels, nurtured customer relationships, and explored new business opportunities. Attended trade shows to promote the company’s products and services. 

ACCOUNTING SUPERVISOR 
Genuine Industrial Supply 
12 Jan 2001 to 16 May 2002 Monitor and ensure that client billing and collections are prepared, released, and processed promptly. 

TREASURY MANAGER 
Noogee Foods Corporation 
03 May 1999 to 15 Dec 2000 
Processing payments to vendors, managing staff benefits, and planning and monitoring the budget. 

EXECUTIVE SECRETARY TO THE PRESIDENT 
Next Innovation Computer Peripherals 
15 March 1997 to 15 June 1998 
Arrange and manage the calendar, organize meetings, answer phone calls, and keep records of company files. This includes processing quotations, sales orders, delivery orders, tax invoices, and official receipts.

Bachelor of Science in Computer Science 
Southeast Asian College 
01 June 1994 to 15 Oct 1998