Jennifer Tan

Single, Filipino Chinese, creative resourceful, independent & self-motivated

SYSTEMS ENGINEER

Addon Systems Pte Ltd 28 Jun 2021 to Present
Install, Configure, Test, and maintain operating systems, application software management tools. Monitor and Test application performance. Identify workable solutions and work with vendors and other IT personnel and providing solutions.

ADMINISTRATIVE ASSISTANT FOR IT & ADMIN SUPPORT

Trinity Annual Conference 
12 Jul 2018 to 17 Jun 2021
Perform installation, configuration, migration, PC, Updates OS, application software & related IT peripherals, manage hardware & software requisition as well as the inventory for all IT equipment, Updates Website and provide support to the users

CUSTOMER SERVICE OFFICER FOR IT COORDINATOR

JK Technology Pte Ltd
29 Jul 2014 to 10 May 2018
Handle (Lenovo Service Centre) incoming calls and enquires from users, Perform 1st level troubleshooting for problems related to hardware/software and application system, Prepare coordinate and maintain day to day roster for engineer’s work schedule, Provide back- end operations support as required by Engineers, Answer email correspondence in a prompt and efficient manner, Maintain service item inventory control, Maintain proper record for billing purpose, Update Lenovo Claim, Update Return Part Collection, Prepare quotation, Sales Order, Process requisition order, Liaise with vendors on pricing and lead time, update record.

WEBSITE MONITORING STAFF

Fisher-Rosemount Systems, Inc. 
11 Mar 2014 to 30 Apr 2014
Responsible for Monitoring / Checking / System Analysis Review activities thru Guardian Website and Service Management System (SMS)

I.T. ANALYST SUPPORT

Fly Dragon International Holdings Inc 
13 Aug 2012 to 31 Dec 2013
Responsible for gathering and analysis of user requirement and data migration, Oversees system implementation support and inventory control of applications, Evaluates system specifications testing for business requirements and functions, Prepare / Update & Maintaining IT documentation and provide training to users, Handle user problems and inquiries related to the departmental system or hardware, Hardware Testing and Software Testing (Capture & keep track all defects found during the testing process & perform retest after defect resolution)

I.T. SUPPORT

Moonyeen Holdings, Inc 
16 Mar 2007 to 21 Mar 2012
Provide technical support to the staff of a company about their desktops & laptops. Responsible for installation configuration setup up both software, hardware, and network connections in the company ensuring that all the desktops are connected to the network, Identify network problems on each assigned desktop computers/laptops. Monitor email server & web server of the company, Maintain Company Websites uploading and downloading of files and making use of websites Content Management System, Test New hardware, Test New software, or Web program to be used before implement the new system and understand the behavior of software for troubleshooting purposes. Maintains a database system and be responsible for the integrity of the data and the efficiency and performance of the system. Create a user manual for the new system to be Implement, Evaluating the needs of the company regarding the purchase of new computer equipment or new software, migration of software. Participates In the initial consultation with internal or external users for the purpose of understanding. Either independently or a group for the company requirement, Study / Research and learn about new software in the market that relates to the organization’s functions requirements. Prepares payment vouchers for the computer part & accessories that are purchased, Coordinates with IT Products & Services to the Supplier’s conducts on-site user training and presentations as when required. Solve reported concerns. Keep track of IT supplies & equipment, give feedback, and track all downtime on all tools required by operations. Receives and carries out instructions from the GM and the IT Director, Coordinates w/ other IT Staff and company employees on IT Related Jobs, performs other duties as may be required like finding suitable candidates for job openings looks for interviews & screen applicants for job vacancies, searches for candidates who are qualified for specified job criteria.

I.T. ASSISTANT

Sports Bookie Online, Inc. 
06 Jun 2006 to 30 Sep 2006
Maintain and monitor the entire Local Area Network is operational and ensures that there is an active internet connection. Install and configure new computers and other IT equipment (IP Phone). Assist staff with IT related problem when called upon, identify problems and repair (software, hardware), Respond to I.T. related problems such as email problem, virus problem, printer, connection problem, internet connection problem, network connection problem, software, and hardware problem, perform regular updates and maintenance, Manage inventory of all company technological assets, both hardware & software. Assist users in resolving I.T. concerns by guiding them on workable solutions.

CHANNELS SALES COORDINATOR

Hytech Integrated Products, Inc 
16 May 2002 to 09 Mar 2006
Responsible for supporting the sales team in attaining the monthly sales targets as well as annual. Maintaining a healthy relationship with existing customers while opening fresh customers, preparing monthly, weekly, or daily sales analysis, Prepare Quotation, Sales Order, Delivery Order, Tax Invoice, sales reports, and presentations. Ability to deal with all levels of people, with existing customers, and explore a business opportunity. Attending tradeshows.

ACCOUNTING SUPERVISOR

Genuine Industrial Supply 
12 Jan 2001 to 16 May 2002
Checks and ensure preparation & release of bills &collections of due from clients are done promptly.

TREASURY MANAGER

Noogee Foods Corporation 
03 May 1999 to 15 Dec 2000
Processing of payments to vendors, processing of staff benefits, budget
planning and monitoring.

EXECUTIVE SECRETARY TO THE PRESIDENT

Next Innovation Computer Peripherals 
15 March 1997 to 15 June 1998
Prepare arrange/manage calendar, organize meetings, answer a phone call, and keep a record of company files. (Process Quotation, Sales Order, Del Order, Tax Invoice, Official receipt)

Bachelor of Science in Computer Science