Kah Kei Mak

A compassionate and diligent consultant audiologist who graduated from the National University of Malaysia with distinction. I help clients to solve their problems and reach their goals of improving their quality of life. Looking to build upon my problem-solving skills and interpersonal skills by transitioning into a new space.

20dB Hearing Sdn Bhd Kuala Lumpur
Consultant Audiologist (10/2021 - Present)
• Primary product sales pitcher and customer service engagement lead for 20dB TTDI.
• Led a team to establish rapport and gather historical medical data from patients.
• Engaged in individual patient consulting and counseling sessions.
• Conducted audiometric hearing assessments prior to sales to determine suitable hearing aid models for individual clientele.
• Organized and conducted diagnostic testing on adult and pediatric patients.
• Designed and developed an after sales solution framework related to the fitting and maneuvering of hearing aid platforms.
• Generated actionable insights on data related to patient files using Microsoft Excel for proper documentation and referencing purposes.
• Develop models used to evaluate strategic market research for the purpose of improving value propositions on marketing and communications-related activities.

• National University of Malaysia (2017 - 2021)
  Bachelor of Audiology with Hons (Distinction) CGPA: 3.80