Kristel Joy De Leon
Customer Service / Support
Services offered
- Customer Service and Quality Control Manager with over 11 years of experience in customer support, sales coordination, production supervision, and quality control.
- With 3 and a half years of customer service experience of high volume inbound calls in a call center environment proving competency of dealing with clients from various nationalities.
-With high management involvement in order taking, production planning, quality control, and logistics support.
- Completed internship at the Philippines Rice Research Institute under the Research and Development Team.
- Philippines Civil Service Professional License holder.
Experience
Customer Service and Quality Control Manager, BTS Industries Pte Ltd (Feb 2012 - Present)
- Primarily responsible in handling customer enquiries through calls and e-mails.
- Ensures that corrective actions on all customer complaints are properly executed and documented.
- Monitors and manages company tenders and contract bidding.
- Controls monitoring and updating of customer database.
- Supervises administrative requests related to IT, procurement, work orders, and deliveries.
- In charge of order taking, sales coordination, and production planning.
- Maintains documentations such as quotations, purchase orders, material specifications, and production records.
- Monitors raw material and equipment inventory.
- Assists accounts team in sending invoice and ensuring payment availability prior to delivery.
- Controls product quality and ensures accuracy of delivery documentations prior to delivery.
- Provides logistic support to delivery team from tracking delivery status, timing coordination, up until delivery fulfillment.
- Supports and resolve any delivery issues promptly.
Education
Bachelors of Science in Development Communication, 2004-2008
Professionals in the same Customer Service / Support sector as Kristel Joy De Leon
Professionals from different sectors near Singapore
Frederico Augustos Oliveira Parrela
Machine Learning and Data science Eng
Technology / Internet
Other users who are called Kristel Joy
Jobs near Singapore
-
Work Schedule · Standard (Mon-Fri) · Environmental Conditions · Warehouse · As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable ...
Singapore1 week ago
-
+The Solution Sales Executive will oversee market success of ServiceNow's ITAM, SPM and ITOM products. · + · +Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, · ,,7+ years knowledge in specialty IT solutions sales sel ...
Singapore1 month ago
-
Café Service Crew (Waiter / Waitress) / Senior Barista / Supervisor · About Us · We are a boutique glasshouse café renowned for our aesthetic design, all-day dining and creative drinks. · Join our vibrant glasshouse café and be part of a passionate team delivering exceptional din ...
West Region5 days ago