Kristel Joy De Leon

- Customer Service and Quality Control Manager with over 11 years of experience in customer support, sales coordination, production supervision, and quality control. 

- With 3 and a half years of customer service experience of high volume inbound calls in a call center environment proving competency of dealing with clients from various nationalities. 

-With high management involvement in order taking, production planning, quality control, and logistics support. 

- Completed internship at the Philippines Rice Research Institute under the Research and Development Team. 

- Philippines Civil Service Professional License holder.

Customer Service and Quality Control Manager, BTS Industries Pte Ltd (Feb 2012 - Present)

- Primarily responsible in handling customer enquiries through calls and e-mails. 

- Ensures that corrective actions on all customer complaints are properly executed and documented. 

- Monitors and manages company tenders and contract bidding. 

- Controls monitoring and updating of customer database. 

- Supervises administrative requests related to IT, procurement, work orders, and deliveries. 

- In charge of order taking, sales coordination, and production planning. 

- Maintains documentations such as quotations, purchase orders, material specifications, and production records. 

- Monitors raw material and equipment inventory. 

- Assists accounts team in sending invoice and ensuring payment availability prior to delivery. 

- Controls product quality and ensures accuracy of delivery documentations prior to delivery. 

- Provides logistic support to delivery team from tracking delivery status, timing coordination, up until delivery fulfillment. 

- Supports and resolve any delivery issues promptly.

Bachelors of Science in Development Communication, 2004-2008