Krystal Anna Fernandez

I have a proven track record of delivering exceptional customer service and a passion for building strong client relationships.

Throughout my career, I have accumulated valuable experience in customer and client-facing roles across various industries and consistently achieved high customer satisfaction ratings through my attentive and personalized approach. I have honed my skills in understanding and addressing customer needs, resolving issues, and exceeding expectations. This experience has provided me with a deep understanding of the importance of customer success in driving business growth and fostering long-term partnerships.

I made a career shift into recruitment to pick up the end to end sales cycle skillset. This exposure has equipped me with skills across identifying new business opportunities, nurturing client relationships, objection handling, negotiations and more. By prioritizing and effectively managing my time, I have acquired the skills necessary to build a strong foundation for setting up efficiency that is crucial in my day to day. 

I believe that my sales experience coupled with my passion for building strong relationships with clients, stakeholders, and team members also allows me to foster a collaborative environment focused on achieving business objectives.

With 8 years of customer and client facing experience, I have worked across various people-oriented industries and most recently within tech recruitment where I have a holistic understanding of the tech & data landscape. Across my roles, I held leadership and training positions and maintained a customer-centric approach, focusing on building and fostering strong relationships. I have consistently achieved awards and recommendations for service excellence while also growing revenue. I believe strength lies within managing relationships and providing a high level of service. 

Bachelor's Degree in Management