kwok wah LUI

I am interested in admin position.

Revenue Operations Agent (temp) | Credit & Collection, Financial Service Centre, Federal Express

March 2017 – april 2017

• Work in call center to communicate with Hong Kong clients in Cantonese for payment of invoices 
• Acquired knowledge of financial credit cycle & logistics service processes, system applications (Oracle)
• Applied good customer service quality in the process of dealing with Hong Kong clients over the phone. 

Temp Admin | Great Eastern

august 2015 – october 2015

• Registration of Medical Insurance claims

Temp Staff | Projects Division, People’s Association

January 2015 – march 2015

• Assist in the logistics for the Chinese New Year Garden Party at the Istana

Admin Assistant (Information Management) | Singapore Anti-Narcotics Association

January 2011 – june 2011

• Receive and register all incoming mails, faxes and goods
• Maintain essential registry records, such as file movement records and file index

Officer, Learning & Development Services | Vital Shared Services, Ministry of Finance

January 2008 – june 2008

• Training admin support functions: Course Administration 
• Publish new courses for online registration in Learning Management System (LMS). Monitor progress of applications, keeping track of class sizes
• Provide manpower & logistics support in the running of courses
• Send Course Placement Letters/Unsuccessful Application Letters through email to applicants
• Update training records in LMS. Printing and mailing of course certificates to participants who completed course
• Collate and prepare course evaluation summaries for submission to management

Officer, Human Resource Services | Vital Shared Services, Ministry of Finance

January 2007 – december 2007

• Onboarding process of foreign teachers for MOE, such as applying work passes for the foreign teachers, preparation of contracts, relocation preparation, and medical examinations.
•  Provide efficient, accurate and timely processing of employee information in HRIS system.
• Knowledge of EP, S Pass and EP Online

Admin Officer, Human Resource | Institute of Molecular & Cell Biology

march 2004 – march 2005

• Human Resource matters:                                                                                                             recruitment of staff, which include Post-Doctoral Research Fellows and Lab Biologists
• Screening of applicants, arranging interviews for selected local and overseas candidates
• Preparation of contracts, onboarding processes, application of employment passes for expatriates, submission of employee insurances 
• assistance in annual appraisal exercise
• Handle admission of student attachments
• General administrative services and support: arranging security access passes for staff and administering physical access rights in building security information systems. Room keys management.

Graduate Diploma in Human Capital Management | Singapore Human Resources Institute

May 2008 – September 2008

Bachelor of Engineering (Electrical) | National University of Singapore

July 1999 – July 2003

Second Class Honours (Lower)