Laura Alicia

My name is Laura Alicia Lawrence. I am a detail oriented working individual with 1 year 3 months experience in SPF and 3 years of experience in HR and Administrative duties. I have the zest for case-solving and organisational work ethic on a regular basis. Seeking to gain more knowledge and experience, alongside of improving myself as a working individual and eager to learn.

My recent job was me working in Singapore Police Force as a Regular, holding a Sergeant Rank. My job scope was to attend cases, work as a team or individually to decrease crime and help member's of public. As a front line officer, I gained valuable skills especially when it applies to leadership. I conduct enhance patrolling to prevent and detect crime. To add on, I conduct operations to project police presence. I also was in charge of engaging with people to check on their well being. I was also in charge of some event planning, as well as handling member of public's inquiries or feedback and handled administrative duties, ensuring company welfare, in charge of counseling fellow officers and guiding our NSFs accordingly mentally and emotionally. 

 I was working as an Administrative Sales Assistant at a company called Safety Innovators Intl Pte Ltd. My job scope is issuing Purchase orders and Invoices. I key in serial numbers into our SAP system. I am in charge of quotations for various companies and handle a little tender as well. It also includes filing and sorting our invoices on a regular basis and e-invoicing them for specific companies. I had handle customer inquiries regarding quotations and ex stocks. To add on, I am in charge of goods return as well. I issue collection notes for items that want to be returned once I have received their goods return note (GRN) and work with the drivers/operation to arrange for the necessary collection. 
Few months I was a PA to my boss handling her appointments and scheduling meetings. 

From January 2019 to March 2019 
I worked at Edufarm Learning Centre as a Customer Service Officer for 3 months, while waiting for my graduation. I was in charge of answering many inquiries that parents had regarding their child's tuition classes such as class timings, payment of fees, complaints etc. I also arranged and scheduled their classes. I also did cold-calling, encouraging parents to enroll their children in our new tuition classes. 

Professional Qualification or Polytechnic Diploma in Human Resource Management & Psychology Arium School of Arts and Sciences - Orchard (October 2022 - Present)

GCE ‘O’ Level or equivalent in Social Media & Web Development 
ITE College West - Choa Chu Kang 
January 2017 to February 2019 

Basic Knowledge in Law - Singapore Police Force