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Lee Sheenphey

Lee Sheenphey

Housekeeping
Singapore

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About Lee Sheenphey:

  • Forecast & budgeting
  • Maintain proper inventory levels, managing labour cost
  • Conduct routine inspection of all guest rooms and public areas to ensure all in good repair to meet guest satisfaction
  • Ensure monthly room audits and checklists are conducted and housekeeping employees are achieving set targets.
  • Assist guests with their questions and complaints to achieve complete guest satisfaction and ensure corrective action is taken.
  • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
  • Responsible for recruitment processes of direct hires and outsourced contractors
  • Provide mentoring, coaching, trainings and regular feedback to help manage conflicts and improve team performance and engagement
  • Oversee any disciplinary related actions in accordance with company rules and policies

Experience

  • Forecast & budgeting
  • Maintain proper inventory levels, managing labour cost
  • Conduct routine inspection of all guest rooms and public areas to ensure all in good repair to meet guest satisfaction
  • Ensure monthly room audits and checklists are conducted and housekeeping employees are achieving set targets.
  • Assist guests with their questions and complaints to achieve complete guest satisfaction and ensure corrective action is taken.
  • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
  • Responsible for recruitment processes of direct hires and outsourced contractors
  • Provide mentoring, coaching, trainings and regular feedback to help manage conflicts and improve team performance and engagement
  • Oversee any disciplinary related actions in accordance with company rules and policies

Education

Bachelor of Arts (Honours) In Business with Tourism Management     

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