Lee Sheenphey

• Forecast & budgeting
• Maintain proper inventory levels, managing labour cost
• Conduct routine inspection of all guest rooms and public areas to ensure all in good repair to meet guest satisfaction
• Ensure monthly room audits and checklists are conducted and housekeeping employees are achieving set targets.
• Assist guests with their questions and complaints to achieve complete guest satisfaction and ensure corrective action is taken.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
• Responsible for recruitment processes of direct hires and outsourced contractors
• Provide mentoring, coaching, trainings and regular feedback to help manage conflicts and improve team performance and engagement
• Oversee any disciplinary related actions in accordance with company rules and policies

• Forecast & budgeting
• Maintain proper inventory levels, managing labour cost
• Conduct routine inspection of all guest rooms and public areas to ensure all in good repair to meet guest satisfaction
• Ensure monthly room audits and checklists are conducted and housekeeping employees are achieving set targets.
• Assist guests with their questions and complaints to achieve complete guest satisfaction and ensure corrective action is taken.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
• Responsible for recruitment processes of direct hires and outsourced contractors
• Provide mentoring, coaching, trainings and regular feedback to help manage conflicts and improve team performance and engagement
• Oversee any disciplinary related actions in accordance with company rules and policies

Bachelor of Arts (Honours) In Business with Tourism Management