Leeann Nguyen

• 5-year experienced in customer service, sales and marketing, especially in tourism and entertainment service.
• Fluent in English and Vietnamese, 1-year working as a English-Vietnamese freelance translator.
• Willing to learn and upgrade myself, interested in data analysis industry, AI - no experience.

* 2-year experienced in Customer Service cum Sales and Marketing Assistant

CGV Cinema Vietnam Co., Ltd., Vietnam (2017 - 2019)

• Provided professional customer service to superior customer by addressing customer concerns
• Telesales and achieved KPIs
• Responsible for assisting with the day-to-day operations of the Box Office
• Managed social media presence, including adding new updates and attending the enquiries
• Coming up with ideas and making  marketing plans for upcoming movies, promotions & discounts

* 3-year working as a Customer Service Executive and Sales Associate

Golden Dragon International Travel Group Co., Ltd., Vietnam (2019-2022)

• Assisting clients in reservations, finding travel package, charges, transfers & cancellations.
• Responsible for booking domestic reservations for rail tickets, air travel, hotel, motorbike and car rentals.
• Handle customer queries and provide alternatives for customers in cases of emergency situations

* 1-year working as an English-Vietnamese freelance Translator (2016 - 2017)

• work online and complete orders in deadlines
• translate documents in English to Vietnamese and opposite
• ensure that all documents are translated accurately with suitable tone

• Diploma in General Education in Vietnam

• 2 years in University in English Language (uncompleted - total 4 years)