Lydia Tan

OCBC Bank

Loan Documentation Officer

June 2025 to September 2025 (Contract)

Assist with clients mortgage disbursement includes private home loan and HDB. Process loan applications with accurate data entry of customer details. Liaise with solicitors and internal stakeholders.

April’s Initials

Merchandising Advisor

February 2024 to February 2025

Providing advice for customers through product demonstration. Provide excellent customer service.  Support in operational activities, manage in-store merchandising and display. Achieving counter target.

Sulwhasoo

Beauty Advisor

March 2023 to June 2023

Providing skincare advice for customers through product demonstration. Provide excellent customer service.  Support in operational activities, manage in-store merchandising and display. Achieving counter target.

Lending Bee Pte Ltd & Credit Thirty3 Pte Ltd

Loan Sales and Servicing Officer

November 2021 to February 2023

Assist with clients account management includes customers’ queries, process loan applications with accurate data entry of customer details and handles payments over the counter. Provide excellent customer service and retain existing customers.

Allura Asia Pte Ltd

Beauty Advisor

June 2021 to November 2021

Providing skincare advice for customers through product demonstration. Provide excellent customer service. Support in operational activities, manage in-store merchandising and display. Achieving counter target.

CIMB Bank Berhad

June 2018 to November 2018

Appointed as Mortgage Specialist. Assist in customer enquiries regarding their personal needs on financing their property. Identify and promote various mortgage packages to potential customers. Coordinate with external and internal parties to ensure smooth delivery with excellent service.

Pan Nation Petro-chemical (Singapore) Pte Ltd

September 2016 to December 2017

Assisted in general operating tasks assigned by supervisors including relevant data and information gathering for daily operating purposes. Update relevant parties on monthly invoicing collection and any other ad-hoc tasks assigned by superiors.

OCBC (Oversea-Chinese Bank Corporation)

September 2013 to June 2015

Performed role as Bank Officer in emerging business department. 

Assisted on checking applications for corporate account openings and loan documentations. Responsible for Business Unit compliance coordination and liaise with compliance team on internal operating control reporting and maintenance. Assisted in registration of relevant agencies and lead distribution. Used Excel to perform data gathering for reporting of daily sales, business performance analyses and any other tasks assigned by superiors. Establish good time management and problem-solving skills.

Parkway Pantai Limited

Part time Event coordinator and Admin assistant

September 2012 to October 2012

Coordinate with several vendors and liaise with relevant parties to plan on one of corporate event. Establish strong planning and communication skills. A testimonial received. 

OCBC (Oversea-Chinese Bank Corporation)

Nanyang Polytechnic Internship Program

February 2012 to April 2012

Trained and assigned to E-commerce Department as an intern to assist in ongoing projects. Conduct daily UAT testing on virtual platform and report on new and existing issues to supervisor. Inspect on fixes and other ongoing team projects as well as other ad-hoc duties posted. 

UOB (United Overseas Bank)

Nanyang Polytechnic Internship Program

June 2011 to August 2011

Assigned to Merchant sales department and trained as Customer Service Officer. Manage all incoming corporate customer enquiries and solve any technical or delivery issues raised. Achieve and contribute team monthly call targets set for both new acquisition and existing customers. Developed strong communication skills and process-oriented mind set.

Verita Pte Ltd

Part time Therapy assistant

April 2011 to July 2011

Trained and assigned to conduct Ion therapy sessions for customers and patients. Actively conduct calls to remind customers to turn up for appointments. Promotes in-house products to walk-in and existing customers. Handles payments over the counter. 

Singapore Press Holdings
Part time Customer Service Officer

September 2010 to November 2010
Appointed to be one of the Customer Service Officer – trained at taking orders over the phone and using of company’s system to retrieve information. Strong interpersonal and telephone skills.

Ficus Trading Pte Ltd

Sales Associate

March 2009 to April 2009
Assigned to Sales department to promote the different types of ladies accessories. Acquired knowledge of natural stones. Developed good customer service skills.

EUT Pte Ltd

Sales Associate

March 2008 to March 2008
Assigned to promote ‘Arrow’ brand at Bishan Junction 8 Road Show– assisted in promoting men’s’ apparels, stock taking & housekeeping. 

January 2014 to May 2016

RMIT University

Bachelor of Business (Economics and Finance)

April 2010 to February 2013

Nanyang Polytechnic
School of Business Management
Diploma in Banking and Financial Services

April 2008 to April 2010   
ITE College Central (Bishan)
Higher Nitec in Accounting and Finance