Michelle Jakosalem

My name is Michelle Jakosalem, 33 years old. A Bachelor graduate. Originally from the Philippines. I've been in the call center industry for 11 years and running: I've been with Online Buy and Sell Account, Banking, Employment Verification, and Lawfirm Account. And with that long years of experience, I can tell  I am fully equipped with learning's on this industry.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

PROFESSIONAL EXPERIENCE
Shapiro Legal Group PLLC | May 2020 –Present
Intake Specialist

• Handle 100+ clients interactions per day outbound and inbound calls: conduct interviews to potential clients if they qualify for the lawsuit
• Memorized all company lawsuits and services to be able to answer customer questions quickly and efficiently 
• Set appointments to potential clients using salesforce tool, communicate all kinds of channel, email, calls, sms etc.
• Exceeds quota on daily basis 
Executive Boutique 
Account: RNN Group | February 2017– May 2020
Employment Verification Specialist

• Handle 180+ clients interactions per day, outbound and inbound calls: contact human resources and managers to verify whether the employee is still active on their company for garnishment
• Communicate clients in all channels through phone, sending emails and fax
• Trained newly hired agents for product specifics
• Exceeds quota; consistent top 1 agent

Teleperformance
Account: JP Morgan & Chase | December 2012 - February 2017
Customer Service Representative
Handle 180+ customers interactions per day: answer inbound calls, all types of queries 
Walk-through customers on their transactions, check balance, file claim on unrecognized transactions, enroll online banking and walk throughs, order checks, report stolen and issue new cards, billing  
Able to meet daily and monthly performance metrics

ePerformax Contact Centers & BPO
Account: eBay | June 2012 – December 2012
Customer Service Representative

Handle 100 + inbound calls per day to support customers both sellers and buyers with regard to their online business accounts
Walk-through sellers on how to create a listing, sell a wide variety of goods and services worldwide, and online auctions
Walk-through buyers on how to purchase especially payment methods
Handle shipping queries
Able to meet daily and monthly performance metrics

EDUCATION
CEBU NORMAL UNIVERSITY
Osmeña Blvd., Cebu City, Philippines 6000 | March 2010
Bachelor of Secondary Education, English Major
Graduate, Licensed Professional Teacher