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Jurong East New Town
Nasrulhaq Ramli

Nasrulhaq Ramli

Trainer | Technical Support

Customer Service / Support

Jurong East New Town

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About Nasrulhaq Ramli:

A dedicated and results-driven professional with a diverse background in technical support, customer service, and training. With a strong analytical mindset and a passion for problem-solving, I excel in delivering high-quality support and driving exceptional results.

Experience

  • Experienced professional with a versatile skill set in technical support, customer service, and training.
  • Recognized for delivering high-quality training using various media types and maintaining expert knowledge.
  • Analytical mindset and problem-solving skills demonstrated as a Business Process Analyst at Accenture.
  • Proven track record in analyzing cases, identifying and escalating product bugs, and mentoring team members.
  • Consistently achieved over 90% customer satisfaction as a Technical Support Advisor at Apple.
  • Effective communicator, able to provide personalized assistance and contribute to enhancing team performance.
  • Skilled in handling various customer inquiries and providing training on compensation plans.
  • Strong organizational skills, contributing to workplace improvements and maintaining a clean environment.

Education

Diploma in Marine & Offshore Technology (Ngee Ann Polytechnic)

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