Nasrulhaq Ramli

A dedicated and results-driven professional with a diverse background in technical support, customer service, and training. With a strong analytical mindset and a passion for problem-solving, I excel in delivering high-quality support and driving exceptional results.

• Experienced professional with a versatile skill set in technical support, customer service, and training.
• Recognized for delivering high-quality training using various media types and maintaining expert knowledge.
• Analytical mindset and problem-solving skills demonstrated as a Business Process Analyst at Accenture.
• Proven track record in analyzing cases, identifying and escalating product bugs, and mentoring team members.
• Consistently achieved over 90% customer satisfaction as a Technical Support Advisor at Apple.
• Effective communicator, able to provide personalized assistance and contribute to enhancing team performance.
• Skilled in handling various customer inquiries and providing training on compensation plans.
• Strong organizational skills, contributing to workplace improvements and maintaining a clean environment.

Diploma in Marine & Offshore Technology (Ngee Ann Polytechnic)