Nicolette Fernandez

A results-oriented professional with a passion for continuous improvement, leadership and management, and strong focus in achieving objectives and fostering growth. 

Motivated and proactive, I take initiative and work independently and with my team to deliver outcomes efficiently. My strong communication skills foster effective collaboration and understanding. I value teamwork and thrive in diverse environments, working with individuals from different functions or departments to achieve common goals. 

I have a genuine enthusiasm for helping others, and aspire to create meaningful relationships. I'm passionate about coaching and mentoring, and aim to foster a supportive environment where individuals feel motivated, engaged, and inspired to achieve their best. 

Completed the following WSQ Advanced Certificate in Learning and Performance (ACLP) modules: 

Module 1: Facilitate Learning Experiences for Adult Learners 

Module 2: Adopt Skills Framework for Professional Growth 

Module 3: Facilitate Technology-Enabled Learning 

Module 4: Facilitate Workplace Learning 

Module E1: Interpret WSQ and Assess Competence

Global Training Lead, Accenture @META
Experienced in strategic planning for trainer assignments and schedules, I develop and adapt training modules to meet client needs. Proactively engaging with clients, I create visual learning data workflow decks within tight timelines. Collaborating with Operations and Quality teams, I track and assess training performance, ensuring an average of 97% scores across the global team. 

I efficiently handle disputes and excel in using internal tools like CRM, SRT, and Salesforce for onboarding and upskilling. In client-facing reviews, I provide valuable insights on completion rates and training assessments. As a leader, I host huddles, debriefs, and calibrations, while using evidence-based coaching to support my team.

Senior Coach and Team Lead, Fleek Image
Highly skilled in communication and behaviour coaching, with a focus on esteem, confidence building, and interpersonal skills development. Maintained strong client-coach relationships while conducting needs and skills analysis for tailored coaching programs. Utilised evidence-based approaches like behavioural and cognitive therapy to collaborate effectively with clients. 

Spearheaded the introduction of the Professional Coaching program, expanding clientele. Supported hiring processes, training, and managed B2B and B2C relationships. Contributed to business resilience strategies, crisis management, and contingency planning. Oversaw website and social media content, marketing materials, and brand awareness efforts. Monitored and evaluated coaches' performance to ensure high client satisfaction with an average quality rating of 90%.

James Cook University Singapore, Psychology

October 2015 - October 2017

Management Development Institute of Singapore, Psychology

March 2011 - July 2012