Nizam Salleh

Previously an Attractions Operator at Universal Studios Singapore, I managed and oversaw the day-to-day operations of the park's attractions. With a background in both hospitality and retail industries, I am able to consistently create unforgettable moments for diverse clientele.

My journey in the hospitality industry began as a skilled bartender, where I honed my craft in providing remarkable experiences. Leveraging on my extensive product knowledge, I have refined my skills in recommending and upselling products, contributing significantly to increased sales and customer satisfaction. I enjoy public speaking and presentation, which helps me to engage and captivate audiences.

I am also driven by my aspiration to succeed as a gaming content creator. Embarking on the journey from scratch, I set up my own gaming channel and learnt the ropes for live streaming and content creation. I believe this showcases my determination, adaptability, and penchant for learning in the ever-evolving digital landscape.

Through my experience, I have developed customer service skills, persuasive abilities, and a customer-centric mindset. A quick learner with a strong desire to excel, I am adept at relationship-building while effectively showcasing product value. My skills extend to problem-solving, multitasking, and project management, all of which are essential in diverse roles.

With proficiency in various software tools including Microsoft Office suite, Adobe Photoshop, and streaming platforms such as Streamlabs, OBS Studio, and TikTok Live Studio, I embrace new challenges, continuously improving my skills. As an individual who thrives on motivation and adaptability, my journey is marked by my commitment to growth and excellence in every endeavour I undertake.

Hospitality and Entertainment Leadership:
With a strong foundation in the hospitality and entertainment industry, I've excelled in various roles. I previously held the position of Attractions Operator at Universal Studios Singapore, where I manage daily park operations and provide live entertainment for guests. Prior to this, I honed my customer service skills as a bartender at Chupitos and Bakalaki Greek Taverna, tailoring beverage recommendations to individual preferences and handling customer inquiries with professionalism.

Retail Expertise and Sales Growth:
My experience extends beyond the hospitality sector, as I've also served as a Retail Assistant at We The People Store. In this role, I leveraged my product knowledge to recommend and upsell products, actively contributing to sales growth. I collaborated effectively with colleagues and supervisors to achieve store targets and supported promotional activities.

Customer-Centric Approach:
Throughout my career, I've consistently demonstrated a customer-centric approach, ensuring guest satisfaction and resolving concerns promptly and professionally. Whether it's suggesting suitable beverages, answering inquiries, or managing attractions, I prioritize delivering exceptional service and tailoring experiences to meet individual needs.

These experiences collectively showcase my ability to thrive in diverse roles within the service industry, emphasizing strong customer relations, teamwork, and a commitment to excellence.

Diploma in Retail 

NATC Institute

My Diploma in Retail from NATC Institute has equipped me with an understanding of the retail industry. This program provided me with valuable insights into various aspects of retail management, including inventory control, customer service strategies, visual merchandising, and sales techniques. Through coursework and practical experiences, I gained hands-on knowledge in optimizing retail operations, enhancing customer satisfaction, and driving sales growth. This diploma equipped me with the skills necessary to excel in a dynamic and customer-oriented industry.

Diploma in Mass Communication 

BMC Academy

My Diploma in Mass Communication from BMC Academy shaped my communication and media skills. This program offered a diverse curriculum covering areas such as journalism, public relations, advertising, and digital media. It honed my abilities in effective communication, storytelling, and media production, enabling me to convey messages effectively to diverse audiences through various channels. Additionally, I developed strong research and critical thinking skills, essential for analyzing media content and staying current with industry trends. This diploma has not only enriched my understanding of the media landscape but has also prepared me to contribute meaningfully in roles that require effective communication and media expertise.