Nur Hidayah

Degree holder with customer service & administrative background in various fields who is looking for growth opportunities and is willing to embrace new challenges.

New Eastern (1971) Pte Ltd – Admin / Supply Chain Assistant

11/2020 – Present

Coordinate with the warehouse on incoming and outgoing shipment or deliveries. Ensure all goods are received according to shipping documents. Perform stock count and periodic cycle count. Update and maintain inventory system, AutoCount/Sage. Preparation and compilation of sales / inventory data reports on a regular basis. Perform order intake and planning of delivery schedule when necessary. Designing of company’s products labels.  Involved in product exhibition setup when necessary. Act as first point of contact and assist to any guest/walk in customer’s needs. Assist in any data-entry and administrative or ad-hoc projects as assigned by the Director.

SF Express (Singapore) Pte Ltd – Senior Customer Service Officer 

02/2020 – 10/2020

Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes. To mitigate any issues or problems, together with CSR, operational support, and execution to appease customer/prevent further customer dissatisfaction. Handle hotline/email enquiries from customer/counterparts/internal colleagues, works in a call center environment. Manages shipment tracking and trace requests (Work Orders) in a timely manner as per SOP/Work Instruction & KPI. To be able to up-sell services as deemed necessary, for revenue contribution, towards Customer Service function as a profit Contact Centre.  Filling up of excel spreadsheets with accurate information. Assist in any data-entry and administrative or ad-hoc projects as assigned.

United Overseas Bank Limited (UOB) – Bank Assistant 

06/2019 – 01/2020

Assist in coordination & phone/email enquiries between the service provider and business unit on the daily carton delivery & monitor the progress of the repacking exercise. Follow up with business units on the metadata used in the service provider’s inventory system. Liaise with business units if there are any amendments required. To process the forms raised by business units for the destruction of the confidential documents and liaise with the respective service providers. Assist in invoice recording from DHL and liaise with procurement team for any discrepancies. Redirect any return mails to the respective business units.  Daily photocopying, filing, administrative tasks and scanning. Maintaining of excel spreadsheets with accurate information. Manage large data-entry and or ad-hoc projects as assigned.

Micro2000 (+Serv under Singtel) — Customer Service Officer (Internship)

09/2017 – 02/2018 

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Assists in sales, exchange and redemption of routers, vouchers, and data entry.  Assist in any administrative or ad-hoc projects as assigned by reporting manager.

Northumbria University

11/2018 – 03/2020

Bachelor of Arts in Business with Logistics and Supply Chain Management 

Republic Polytechnic

04/2015 – 04/2018

Diploma in Information Technology