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Tampines Estate
Nurhafizah Bahrom

Nurhafizah Bahrom

Senior Retail Associate

Retail

Tampines Estate

Social


About Nurhafizah Bahrom:

You can call me Fizah, 27years old staying at Sims Place (Nearest MRT Aljunied).

I am cheerful person,  love to explore and willing to learn new things along the way. With that, i would want to see myself progress in the future. 

Experience

Decathlon Joo Koon (Retail Sports Specialist)

 Jan 2017 -  June 2023   

E-Commerce 

  • Coordinate order processing, delivery and returns of customer orders.
  • Coordinate with other teams on e-commerce activities.
  • Ensure the fulfillment of customers' orders via store pick of delivery service.
  • Manage the service quality and customer satisfaction.

Cashiering (Opening and Closing)

  • Ability to work under pressure (Handle high-pressure situations, stay calm and work efficiently during busy periods.)
  • Interpersonal communication (Talk to customers in a friendly tone and share information about the products and other information they need.)
  • Multi-tasking (During busy periods, I need to assist customers with Self-Checkout Pos while checking others customers with their Online orders collections.)
  • Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.

Retail

  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Responds to customers' questions.
  • Directs customers by escorting them to racks and counters.
  • Assists with inventory, including receiving and stocking.

Business Analysis

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Managing projects, developing project plans, and monitoring performance.
  • Data Analysis for sales, turnover, margins and percentage.

Education

ITE COLLEGE WEST (Higher Nitec in Leisure Travel Operations)

April 2015 - May 2017

  • On job training, Suntec Convention Center (Usher for Governmentware Event)
  • Student Leader at Singapore Zoo

ITE COLLEGE WEST (Nitec in Attractions Operations)

January 2013 - March 2015

  • On job training, Sentosa Buskers and Jurong Bird Park

Yuhua Secondary School (GNC ‘N’ Level Cert)

2009 - 2012

Pei Tong Primary School (PSLE Certificate)

2003 - 2008

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