Nurhafizah Bahrom

You can call me Fizah, 27years old staying at Sims Place (Nearest MRT Aljunied).

I am cheerful person,  love to explore and willing to learn new things along the way. With that, i would want to see myself progress in the future. 

Decathlon Joo Koon (Retail Sports Specialist)

 Jan 2017 -  June 2023   

E-Commerce 

• Coordinate order processing, delivery and returns of customer orders.
• Coordinate with other teams on e-commerce activities.
• Ensure the fulfillment of customers' orders via store pick of delivery service.
• Manage the service quality and customer satisfaction.

Cashiering (Opening and Closing)

• Ability to work under pressure (Handle high-pressure situations, stay calm and work efficiently during busy periods.)
• Interpersonal communication (Talk to customers in a friendly tone and share information about the products and other information they need.)
• Multi-tasking (During busy periods, I need to assist customers with Self-Checkout Pos while checking others customers with their Online orders collections.)
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.

Retail

• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Responds to customers' questions.
• Directs customers by escorting them to racks and counters.
• Assists with inventory, including receiving and stocking.

Business Analysis

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Managing projects, developing project plans, and monitoring performance.
• Data Analysis for sales, turnover, margins and percentage.

ITE COLLEGE WEST (Higher Nitec in Leisure Travel Operations)

April 2015 - May 2017

• On job training, Suntec Convention Center (Usher for Governmentware Event)
• Student Leader at Singapore Zoo

ITE COLLEGE WEST (Nitec in Attractions Operations)

January 2013 - March 2015

• On job training, Sentosa Buskers and Jurong Bird Park

Yuhua Secondary School (GNC ‘N’ Level Cert)

2009 - 2012

Pei Tong Primary School (PSLE Certificate)

2003 - 2008