Nurhan Aqil

I am Nurhan Aqil, an experienced Desktop Support Engineer with a strong technical background in Microsoft Office, Windows operating systems, and user support. I have a passion for troubleshooting network connectivity, hardware, and software issues using diagnostic tools. With my expertise in replicating and configuring operating systems for deployment, I ensure efficient and seamless user experiences.

Throughout my career, I have demonstrated proficiency in maintaining hardware and software inventory, ensuring that all resources are up to date and readily available. I take pride in my ability to educate users on fundamental software and hardware usage, empowering them to maximize their productivity and overcome technical challenges.

In my previous role at Lenovo PCCW Solutions, I installed, upgraded, and provided support for Microsoft Office, Windows 7, Windows 8.1, and Windows 10. I also handled user data and application recovery services, resolving any issues that arose. Using my diagnostic skills, I debugged network connectivity, workstation hardware, and software issues. Additionally, I utilized various programs and techniques to replicate, load, and alter operating system configurations prior to deployment.

During my time at Telistar Solutions Pte Ltd, I supported day-to-day operations in an office setting, specifically focusing on the WPP project outsourced from Kyndryl. It was my responsibility to ensure the resolution of daily technical issues reported by users, adhering to strict SLA agreements. I also provided Level 1 troubleshooting support for account and hardware issues, while occasionally assisting with network-related tasks.

Previously, as an Ops Support Executive at NCS Group, I contributed to the efficient functioning of the organization's End-User Computing (EUC) and Service Desk. Within this role, I gained valuable experience in managing end-user incidents and requests, providing timely resolutions and maintaining customer satisfaction.

In addition to my professional experience, I hold a Diploma in Infocomm and Digital Media, which has provided me with exposure to IoT technology and Security Operations and Analysis. Furthermore, I have acquired additional qualifications in Broadcast Media Technology and Digital Audio and Video Production, allowing me to excel in real-time broadcast execution and handle audio/video equipment effectively.

I am driven by a commitment to delivering exceptional user support and finding innovative solutions to technical challenges. With a strong focus on customer satisfaction, I thrive in fast-paced environments and am capable of handling escalated support questions and concerns. I am constantly seeking opportunities to expand my knowledge and skills, ensuring that I stay at the forefront of technological advancements.

 I also invite you to connect with me on LinkedIn at linkedin.com/in/nurhan-aqil-867aa214a to learn more about my professional background.

Thank you for considering my profile, and I look forward to the possibility of contributing to your organization's success.

Experienced Desktop Support Engineer with expertise in Microsoft Office, Windows operating systems, and user support. Skilled in troubleshooting network connectivity, hardware, and software issues. Proven track record of installing, upgrading, and supporting Microsoft Office and various versions of Windows. Strong knowledge of replicating and configuring operating systems for deployment. Proficient in maintaining hardware and software inventory. Adept at educating users on software and hardware usage. Previous experience includes supporting major projects, resolving technical issues within SLA agreements, and providing Level 1 troubleshooting support.

I hold a Diploma in Infocomm and Digital Media, which has provided me with a strong foundation in the field. I have gained exposure to IoT technology and Security Operations and Analysis through my coursework. Additionally, I have acquired additional qualifications in Broadcast Media Technology and Digital Audio and Video Production. These qualifications have equipped me with skills in real-time broadcast execution and handling audio/video equipment effectively.