Phue Pwint Thwe

I am qualified for the role because I have experience at IT service desk and service support role. My exemplary skills are customer service, troubleshooting network diagnose, ticketing, reporting and incident management on related services within the organization. Moreover, I have a strong background in technical support role in banking/finance industry and experience in the incident management team in one of the leading banks in Myanmar.

My resume is attached to support my application. It includes the skills I believe you are looking for, such as: 

• 1-year experience in Customer Service Engineer in MKTN Fiber Network Consulting and Solutions Provider Company
• 1-year experience in Service Desk and NOC Engineer in KBZ Bank
• Networking, Ticketing, Troubleshooting and Customer Service
• Performed 8-8 shift working environment meeting personal KPI every month
• Prepared daily, weekly and monthly reports to related service owner

I am interested in learning new technology from delivering services to the end users. Furthermore, I keep learning what I am interested in for my further career progress.

I like challenges and learning a new thing that I can prove my resources. 

NOC & Service Desk Engineer                  April 2022 - Feb 2023

Customer Service Engineer (FTTH)            Dec 2019 – Jan 2021

Junior Engineer (FTTH)                         April 2019 – June 2019

• Bachelor of Engineering (Electronics)