Rozaihan Ramlan

Load and unload / pack and unpack for incoming and outgoing shipments to

designated areas (able to open boxes, crates, containers). Document issues and 

manage communication between sellers and buyers. Ensure orders are in the

right fulfilment flow and fulfil as soon as possible. Sort, locate and store products

accordingly. Responsible for  inventory management.

Oxstreet (Carousell)

Operations Specialist                                                                                                                 Jul 2022– Current

Load and unload / pack and unpack for incoming and outgoing shipments to

designated areas (able to open boxes, crates, containers). Document issues and 

manage communication between sellers and buyers. Ensure orders are in the

right fulfilment flow and fulfil as soon as possible. Sort, locate and store products

accordingly. Responsible for  inventory management.

SBS TRANSIT LTD

Customer Service Captain                                                                                                         Jan 2022– .Jun 2022

Provide advice and assistance to passengers in response to enquiries. Deal with

LRT vehicle defects in the most safe, effective and efficient manner. Deal with

Incidents and perform duties of Emergency LRT Vehicle Operator.

SATS LTD

Auxiliary Police Officer (Sergeant)                                                                                        Apr 2019 – Dec 2021

Ensure safety and security of the airport, protecting the passengers and the fleet 

of the airlines. As a team leader, supervising and leading a team of officers. 

Team Leader for Sub bases of the Police Coast Guard, ensuring all posts are 

protected from intrusions and all incidents are dealt with. Armed Guard and patrol

duties. Ensure safety and security of vital installations.

SATS LTD

Flight Operations Officer                                                                                                          Sep 2017 – Mar 2019

Prepare flight planning documents, provide pre-flight briefings and manage 

cabin crew schedules. Provide flight watch services, radio air/ground 

communication links and transmit arrival/departure movement messages. 

Supervising and guiding Officer assistants. Guide new officers through on-job-

training on their first week of work. Conduct stocktake of office supplies and

documents.

SUPERDRY (FJ BENJAMIN)

Customer Experience Leader                                                                                                   May 2016 – Jul 2017

Coaching and mentoring the team in terms of Customer Service and ensuring the 

image of the brand is portrayed positively at all times. Managing in-store 

merchandise and creating innovative ways to improve service. 3rd In-charge at Vivo 

City and Mandarin Gallery Store. 2nd In-charge at Suntec City Store. Handles 

rostering and man management.

SKILLS AND CERTIFICATION

• Well-versed in Microsoft Office programmes
• Fluent in English and Malay
• Certified as Armskote IC for national service.
• WSQ Certifications
• Firearm Handling
• Understand Law and Police Procedures
• Apply Police Unarmed Tactics
• Handle Incidents
• Perform Armed Guard and Patrol Duties
• Use T-Baton
• Recognise Terrorist Threats
• Crowd and Traffic Control Management
• Deterrence
• Demonstrate the Service Vision
• Certification by COMPASS (Composers and authors society of Singapore limited) as a member. 
• A former singer/performer of a local band, Sign of Five, which performed for Baybeats and Ignite. 

Also an opening act for the bands All Time Low, Yellowcard and other international band

REPUBLIC POLYTECHNIC 

School of Technology for the Arts

Diploma in Sonic Arts, May 2013