Ruhaidah Binte Johani

Hi 👋  my name is Aida. I am from Singapore.

I'm a friendly, approachable and a bit chatty individual, easygoing.. flexible. Loves to make friends with people with different backgrounds and cultures. A little bit nerdy. 

Brief summary of my CV is, I have completed high school in 1997 in Arts stream, started a jazz singing career at age 19 and pursued until my late 20s, I joined Singapore Airline as a ground hostess for several years.  Then joined a nursing home as care assistant and earned my 500 clinical hours. Later on I moved on to work in a polyclinic as a patient service associate to learn medical system.

In my early 30s I joined Singapore local Bank (United Overseas Bank) for a year n half after pursuing an economics course briefly previously.

Took a break and after giving birth to 2 beautiful children, I eventually worked at Singapore Changi General Hospital for 5 years as a medical room assistant, assisting Cardiologist   for cardiology n Endocrinologist for endocrine. Stopped work due to huge distance from my new apartment. Would love to continue more good work for more good amount of years. Working makes me grounded, safe and alert. Am always waiting for doors to open. Please do give me a ring to learn more, I am open to new or different positions or responsibilities available. My CV is uploaded for your reference. Awaiting your most favorable reply. Till then, Cheerio!

My email address and contact number is available at Curriculum Vitae.

Experience Level 
I have been working since 1999.

Nov 2017 – Till 05 June 2022
4 years 7 months 
Senior Patient Services Associate

Changi General Hospital - Singhealth Specialist Clinic, Full Time | Singapore, Singapore    
Industry Healthcare / Medical 
Specialization Clerical/Administrative Support 
Role: Room Assistant, Billing & Registration, Admin duties, Housekeeping, Infectious Control, Adhoc Duties. 
Position Level: Senior Patient Services Assosciate
Monthly Salary SGD 2,397 
Reason for Leaving: Relocation of residential address to Marsiling/ Woodlands area.

Responsible for administrative section of duty such as; accurate data input of patient's biodata, walk in, new case, appointments, maintain patient e-records( OAS, citrix system and ERMR system), appointments making, for xray, blood tests, stool test, cardiology, gastrology, dermatology, procedures, podiatry, scheduling, referrals, memo, adhere data protection, cancellations and reschedulings. Replenishing of clinic stock and supplies, clinic maintainence ensuring all devices in working conditions. Patient Billing, use of medisave and medisave flexi for patients above 65 yrs, and check insurance claims or Letter of Guarantees. Assist doctors during Clinic sessions or procedures, such as Chaperone for Dr when needed, understanding of medical notes, assist Doctor to fill up manual forms, or casenotes, or e-document of patient's notes, or future investigations and next Doctor's appointment, explaining to patient regarding tests involved, blood test if require fasting or other preparations. Ensure patients understand procedures prior to consent, process payments cash or electronic, update any due payments, billing process start and end day, Main specialty is Cardiology, Endocrine and Dermatology, ie; Cardio General Clinic, Inherited Cardiac Clinic and Atrial Fibrillation Clinic. Set up Doctor' s clinic. Knowledge of Infectious Control and Healthcare Duties. Housekeeping duties. Maintain compassionate, friendly customer service, and fair dealings. Experienced in a fast paced environment.

Feb 2017 - Sep 2017 
8 months 
Patient Service Clerk

SingHealth Polyclinics - Contract | Singapore, Singapore    
Industry Healthcare / Medical 
Specialization Clerical/Administrative Support 
Role Clerk 
Position Level Non-Executive 
Monthly Salary SGD 1,400

SINGHEALTH POLYCLINIC - Contract Patient Service Clerk 06 Feb 2017 SGD1400/Per mth on contract basis 
Reason Leaving: Looking for Full Time Position

Duties: Registration of patients, checking all details are correct and updated before patient proceeds to doctors or nurses and payment counter. Assist patients in general enquiries, Promoting Giro, and Kiosk to lessen queues. Identify emergency and piority patients to be treated immediately, teamwork with other staffs doing refferals-scheduling hospital appointments. Assist patients to do healthcare immunisations, information on mammograms, women's wellness, driving liscence, wound dressing, newborn's registration and immunisation. Follow up jaundice on newborns ensuring all details entered for scanning, lab test and scheduling of patient's appointments. Adhoc Duties.

Sep 2014 - Jan 2016 
1 year 5 months 
Bank Clerk

United Overseas Bank | Singapore, Singapore    
Industry Banking / Financial Services 
Specialization Banking/Financial Services 
Role Retail Banking/Branch Operation 
Position Level Junior Executive 
Monthly Salary SGD 2,385 
Job Compliance/Objective: Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and service. 
Bank Clerk 22 Sep 2014 - Jan 2016 SGD 2385/Per mth 
Job Duties: Transactions: Cash deposits/Cash Withdrawals/Fixed deposits/Miscell collection charges/Bill payments/Credit Card Payments/Demand Draft Issuance/Loan Payments/Account Closure/Cash Request and Cash Return/Cashiers Order Issuance/Update Passbook/Stop Payment/Cheque deposits/Gold and Silver Deposits/Foreign Exchange Sale/Foreign Exchange Purchase/Proactively Selling Debit Cards/Fixed Deposits/Housing Loans/Business Internet Banking. Maintain housekeeping at all times/Filing/Grooming Standards/Work with maximum Speed/Accuracy. Reason Leaving: Stop work temporarily to resettle my childrens' pre school until they are independent.

Jan 2013 - Aug 2014 
1 year 8 months 
Housewife

Housewife    
Industry Housewife 
Specialization Housewife 
Role Others 
Position Level Non-Executive 
Housewife, 2 infants (Part time HCA Certified by -Orange Valley Nursing Home May-18thAug 2014.

Aug 2010 - Dec 2012 
2 years 5 months 
Passenger Service Agent

GOLDIN ENTERPRISE PTE LTD | Singapore, Singapore    
Industry Aerospace / Aviation / Airline 
Specialization Customer Service 
Role Customer Service - General 
Position Level Fresh / Entry Level 
Monthly Salary SGD 1,650 
GOLDIN ENTERPRISE PTE LTD – SATS AIPORT OPERATIONS (Goldin Pte Ltd requisited) 
Passenger Service Agent, Aug 2010 - Dec 2012 SGD 1650/ Per mth 
Duties: Coordinated arrival and departure procedures for Singapore Airlines and other Airlines, handled by SATS. 
Responsible for ensuring the compliance of airline rules and regulations.Assist transiting, arriving or departing passengers in a timely order and pleasant service. Meet and Assist Passengers include Solitaire, First Class, Business Class, PPS, Economy, Blind, deaf and mute, elderly, mother with infants/ child, unaccompanied minor passengers, and medical assisted passengers.

Jul 2006 - Jul 2010 
4 years 1 month 
Passenger Service Agent

GMP RECRUITMENT SERVICES | Singapore, Singapore    
Industry Aerospace / Aviation / Airline 
Specialization Customer Service 
Role Customer Service - General 
Position Level Fresh / Entry Level 
Monthly Salary SGD 1,650 

GMP RECRUITMENT SERVICES – FOR SATS AIRPORT OPERATIONS (GMP Pte Ltd Requisited) 
Passenger Service Agent, Jul 2006 – Jul 2010 SGD 1650/ Per mth Duties: Coordinated departure procedures for Singapore Airlines and other Airlines handled by SATS. Responsible for ensuring the compliance of airline rules and regulations. Ensured the number of tickets collected matched the passenger manifest on a specific flight for accounting purposes. Assisted arriving and departing passengers at the gate/aircraft.

May 1999 - May 2006 
7 years 1 month 
Jazz Vocalist

ARIA INTERNATIONAL | Singapore, Singapore    
Industry: Entertainment
Specialization: Performing Arts
Role Vocalist
Position Level Senior Executive 
Monthly Salary SGD 2,500 
ARIA INTERNATIONAL Jazz Vocalist, May 1999 –May 2006 SGD 2500/ Per mth Duties: Organised, coordinated, and lead Special Shows for different events such as Christmas Eve, New Year’s Eve, and Chinese New Year. Responsible for overseeing performance and musicians. 
 

Educational Attainment

CONVENT OF THE HOLY INFANT JESUS – CHIJ KATONG CONVENT
1996 – 1997       CAMBRIDGE ‘O’ LEVELS - 4 CREDITS    GRADUATED
 

CONVENT OF THE HOLY INFANT JESUS – CHIJ KATONG CONVENT
1995 – 1996        CAMBRIDGE 'N’ LEVELS – 6 CREDITS    GRADUATED

SKILLS & LANGUAGES

Microsoft Office Package & Internet
English: Written and Spoken
Typing Skills: 56 WPM
Malay: Written and Spoken

Certificate in Customer Service Skills  

(Awarded by Changi Airport Group Aug 2011)

Statement of Attainment for Employability Skills by Work Development Authority of Singapore - 2010

English Listening Comprehension Level 6

English Reading Level 6

Math Level 7

SINGAPORE HEALTH QUALITY SERVICE AWARDS 2022. SINGHEALTH.
(A National and Top Tier Award For Service Excellence)
- Gold Award
Certificate of Appreciation - Hero (Contributions during the fight againts during Covid-19)

Languages spoken:

English - Read, Write & spoken

Mandarin: Spoken only

Malay/ Indonesian: Read, write & Spoken

Universal Sign Language: Singapore & American Equivalent
(Assisting Deaf  Hearing impaired customers, passengers, patients - Able to demonstrate, No Certificate awarded. ( self taught)

English (Primary) 6/ 6 
Bahasa Malaysia 6/ 6 
Mandarin 5/ 0

JobStreet English Language Assessment (JELA) 
Date Taken 
21 Jan 2022   [Take assessment/Practice] 
Score : 37/40