Sabri Bin Salim

Process Associate with 4 years of experience in moderating apps and customer service in a team. Contributed to enforce policies upon non-compliant apps. Open minded and ability to adapt to changes to workflow and policy updates. Able to follow and enforce on the app that are being reviewed to ensure it following the guidelines

Took up role as a backup SME for 6 months to assist in improving team consistency on their process of reviewing.

During time of national service was appointed as an NPCO, which provided some first hand experience in handling sensitive cases during time of service. This allowed me to understand that some cases are not as straight forward as it seem. It could backfired to us & victim if not handled correctly & safely.


In my free time, I do forex trading, pc gaming and design fan art posters through Adobe Photoshop. I just attempt to sell them on Redbubble or Displate. Designing fan art poster helps me to ease my mind besides exercising or window shopping. Usually my fan art consist of superheroes and my favorite Sci-fi game.

Process Associate

Genpact · Full-time

Oct 2018 - Present · 4 yrs 7 mos

· Rotational Office Hour shifts
· Moderate apps against platform guidelines
· Enforce policies on non-compliant apps
· Evaluate appeals from developers
· Troubleshoot apps on devices
- Android, iPhone, Macbook
- Xcode, inhouse app
· Backup SME (Feb 2020 - Jul 2020)
- Insights for teammates regarding a particular reviewed app
- Assist in guiding consistency & quality of the team
- Providing updates to team on policy changes
· Live Customer support via web.
- Guide or provide solution to developer· Rotational Office Hour shifts · Review apps against platform guidelines · Enforce policies on non-compliant apps · Evaluate appeals from developers · Backup SME (Feb 2020 - Jul 2020) - Insights for teammates regarding a particular reviewed app - Assist in guiding consistency & quality of the team - Providing updates to team on policy changes · Live Customer support via web. - Guide or provide solution to developer

Skills: English · Microsoft Office · Xcode · Customer Service Operations

Infra Developer

Cognizant

Jul 2017 - Oct 2018 · 1 yr 4 mos

Description
· Autosys, MSSQL, Oracle
· 24/7 Support Backend
· Respond to customer query request
· Report ExtractionDescription · Autosys, MSSQL, Oracle · 24/7 Support Backend · Respond to customer query request · Report Extraction

Skills: English · Microsoft Office · Oracle SQL Developer · Microsoft SQL Server · Autosys · C (Programming Language) · Java · C++ · Customer Service Operations

Freelance Graphic Designer

Jan 2016 - Present · 7 yrs 4 mos

Providing services such as creating social media post such as Facebook and Instagram.
Photo manipulation & touch up services.
Create postersProviding services such as creating social media post such as Facebook and Instagram. Photo manipulation & touch up services. Create posters…see more

Skills: Google Analytics · Facebook Marketing · Instagram Marketing · English · Adobe Illustrator · Social Media Advertising · Adobe Photoshop

University of Wollongong

Bachelor's degree, Computer Science (Multi-media & Game Development)Bachelor's degree, 

Jan 2015 - Dec 2017

Skills: English · Microsoft Office · C (Programming Language) · Java · C++

Nanyang Polytechnic

Diploma, Digital & Precision Engineering

Jan 2009 - Dec 2012

Internship
Protool Systems International Pte Ltd

AutoCAD Draftsman

Task to help draft CAD drawings for engineers, Such as pipes, ball bearing, injection moldings. Internship Protool Systems International Pte Ltd AutoCAD Draftsman Task to help draft CAD drawings for engineers, Such as pipes, ball bearing, injection moldings.

Skills: English · Microsoft Office · C (Programming Language) · Java · CNC Mill · C++